Trust Pilot Meets DigiDesk

Trust Pilot Integration now Live in DigiDesk

We are pleased to announce that our integration with Trust Pilot is now live. This enables any Trust Pilot customer to monitor, analyse and engage with reviews directly through the DigiDesk platform.

According to research, more than 9 out of 10 consumers (94%) check online reviews before buying products and services. That’s a statistic that means all brands should take their review channel seriously!

With DigiDesk, there are 5 specific areas where we can help you proactively monitor and manage your Trust Pilot reviews:

1. Live Monitoring

Our integration with Trust Pilot means that we can feed reviews into DigiDesk in near real-time. You can monitor reviews within our analysis section, with a range of widgets showing review scores and comments from customers. Real-time alerts can be set for low ratings or even use of specific keywords, such as ‘complaint’.

2. Sentiment Analysis & Text Analytics

Every customer review runs through our automated sentiment engine, checking thousands of positive and negative keywords, to calculate an overall sentiment score for each review comment. As well as sentiment, there are a range of widgets to track specific topics and word clouds to track trending keywords and phrases.

1. Live Monitoring

Our integration with Trust Pilot means that we can feed reviews into DigiDesk in near real-time. You can monitor reviews within our analysis section, with a range of widgets showing review scores and comments from customers. Real-time alerts can be set for low ratings or even use of specific keywords, such as ‘complaint’.

2. Sentiment Analysis & Text Analytics

Every customer review runs through our automated sentiment engine, checking thousands of positive and negative keywords, to calculate an overall sentiment score for each review comment. As well as sentiment, there are a range of widgets to track specific topics and word clouds to track trending keywords and phrases.

3. Supervisor Dashboard

DigiDesk has a dedicated supervisor dashboard which monitors a range of KPIs (Key Performance Indicators). Track how many reviews have come in, how many are assigned to agents, how many have been completed and check overall performance against a defined SLA (Service Level Agreement).

3. Supervisor Dashboard

DigiDesk has a dedicated supervisor dashboard which monitors a range of KPIs (Key Performance Indicators). Track how many reviews have come in, how many are assigned to agents, how many have been completed and check overall performance against a defined SLA (Service Level Agreement).

4. Review Engagement

DigiDesk includes workflow to auto close certain reviews or even auto reply to specific reviews. But, most reviews will be assigned to an agent who can then review the customer details and comments, before adding notes, tags and responding to the customer. We even provide a range of templated responses, if required.

4. Review Engagement

DigiDesk includes workflow to auto close certain reviews or even auto reply to specific reviews. But, most reviews will be assigned to an agent who can then review the customer details and comments, before adding notes, tags and responding to the customer. We even provide a range of templated responses, if required.

5. Audit Trail & Reports

DigiDesk keeps an audit trail of every customer review and agent response, with export options. There are then a wide range of analysis and performance reports available. All reports can be viewed online, as PDF, as CSV and can be set up as scheduled reports to deliver on a daily, weekly or monthly basis.

Proactively monitoring, analysing and responding to your customer reviews is now an essential part of protecting your brand reputation and improving the customer perception of your products and services.

Start A Conversation That Matters

Book a tour of DigiDesk’s Review Monitoring, today

Start A Conversation That Matters

Book a tour of DigiDesk’s Review Monitoring, today

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