Dynamic FAQs into Live Chat

FAQs into Chat

If you’re looking to encourage self-service, but with an intelligent support option, we have the perfect solution through DigiDesk. Our dynamic FAQs module has been developed to encourage self-service, so users can access contextually relevant help articles without having to leave the page.

Every Question Answered

Site visitors will be presented with the most relevant sub-set of articles, based on contextual mapping of web page content. But, if the article does not answer their query, we can offer a ‘live chat’ option.

A visual example of DigiDesk's customer facing Dynamic FAQs tab

Every Question Answered

Site visitors will be presented with the most relevant sub-set of articles, based on contextual mapping of web page content. But, if the article does not answer their query, we can offer a ‘live chat’ option.

A visual example of DigiDesk's customer facing Dynamic FAQs tab

Want A Demonstration?

Book a quick demo of our FAQs into Live Chat solution.

Want A Demonstration?

Book a quick demo of our FAQs into Live Chat solution.

Empowering Your Agents

Within DigiDesk, we track every visitor, every article viewed and even every search term entered to provide powerful real-time analysis of your FAQs visitors. But, we also use this tracking to provide that information to your live chat agents. At point of answer, your agents will know every article a web visitor has viewed prior to the chat session.

Everyone's A Winner

By integrating these two modules into DigiDesk, we feel that your website visitors have the best opportunity to access relevant help articles and self-serve. But, if they do need to contact an agent, our integrated chat channel will provide the very best level of customer service. It’s a win for the customer and a win for the contact centre!
To find out more about our FAQs into Live Chat solution, please get in touch with us here…

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