Making Sense of Sentiment
Top Keywords driving Sentiment in Trustpilot Reviews
Improve Your Review Score
But, when we’re asked by clients how to improve review score, we often start by looking at what keywords are driving positive and negative sentiment. This helps brands understand where to focus on service-level improvements, which should lead to higher review scores.
Improve Your Review Score
But, when we’re asked by clients how to improve review score, we often start by looking at what keywords are driving positive and negative sentiment. This helps brands understand where to focus on service-level improvements, which should lead to higher review scores.
Keywords Driving Positive Sentiment
With our fairly rudimentary test data, we can see Thanks, Great, Good, Helpful, Happy, Recommend and Excellent are the most common positive keywords to drive both positive sentiment and 4 & 5 star review scores. We can do a similar exercise with live client data.
Keywords Driving Positive Sentiment
With our fairly rudimentary test data, we can see Thanks, Great, Good, Helpful, Happy, Recommend and Excellent are the most common positive keywords to drive both positive sentiment and 4 & 5 star review scores. We can do a similar exercise with live client data.
Keywords Driving Negative Sentiment
DigiDesk is a very flexible platform, which allows you to monitor your Trustpilot reviews in real-time. But, one of the key areas is being able to quickly and easily cut into that data and generate powerful insights to take forward into overall service improvements.
Keywords Driving Negative Sentiment
DigiDesk is a very flexible platform, which allows you to monitor your Trustpilot reviews in real-time. But, one of the key areas is being able to quickly and easily cut into that data and generate powerful insights to take forward into overall service improvements.
To arrange a quick 20 minute demo of our Trustpilot integration, please contact us here.