How DigiDesk helped Comdata to improve their client’s management of Trustpilot reviews by 75%
Eaglemoss is the world’s leading partwork publisher and licensed collectible company, having produced, marketed and distributed more than 150 collections in more than 30 markets across 5 continents and in 13 different languages.
Eaglemoss turned to Comdata to help manage their Trustpilot reviews more effectively and protect their brand reputation. They also wanted to monitor and analyse customer comments and proactively learn from reviews to aid overall service improvements.
Introducing Comdata
Comdata has been managing Trustpilot and other E-reputation customer reviews for many years. Until now, this has been done natively within Trustpilot. However, Comdata has recently partnered with DigiDesk to help monitor, analyse and respond to customer reviews more effectively.
Introducing Comdata
Comdata has been managing Trustpilot and other E-reputation customer reviews for many years. Until now, this has been done natively within Trustpilot. However, Comdata has recently partnered with DigiDesk to help monitor, analyse and respond to customer reviews more effectively.
Why Trustpilot?
“As a predominantly online business, it is even more important for Eaglemoss to manage their brand reputation online, increasing customer confidence and reducing scepticism as much as possible. Nothing does that better than a high TrustScore.”
Why Trustpilot?
“As a predominantly online business, it is even more important for Eaglemoss to manage their brand reputation online, increasing customer confidence and reducing scepticism as much as possible. Nothing does that better than a high TrustScore.”
Why Comdata & DigiDesk?
The DigiDesk Platform
DigiDesk also offers powerful workflow, which can be used to auto reply to specific customer reviews. For example, where we see a 5 Star positive review, a ‘thank you’ can be sent automatically… which allows agents to spend more time focussing on other reviews.
One area of concern was that Eaglemoss receives customer reviews across multiple languages. So, the team at DigiDesk upgraded their workflow to allow Comdata to send specific in-language auto responses across languages including English, French and German.
The DigiDesk Platform
DigiDesk also offers powerful workflow, which can be used to auto reply to specific customer reviews. For example, where we see a 5 Star positive review, a ‘thank you’ can be sent automatically… which allows agents to spend more time focussing on other reviews.
One area of concern was that Eaglemoss receives customer reviews across multiple languages. So, the team at DigiDesk upgraded their workflow to allow Comdata to send specific in-language auto responses across languages including English, French and German.
What Were The Results
In addition, Comdata have been able to monitor and analyse customer reviews in more detail and have been able to highlight a range of feedback and insights to the Eaglemoss team. This has contributed to a significant improvement in TrustScore.
Comdata and Eaglemoss will continue to benefit from the Trustpilot / DigiDesk integration and look forward to driving that TrustScore up to an ‘Excellent’ level in the near future. And we think it’s time that you joined them too!