Comdata has been managing Trustpilot and other E-reputation customer reviews for many years. Until now, this has been done natively within Trustpilot. However, Comdata has recently partnered with DigiDesk to help monitor, analyse, and respond to customer reviews more effectively.
The DigiDesk platform offers a range of text analytics and advanced sentiment analysis. This helps Comdata to analyse customer reviews and generate insights from customer comments, which they can drive back into client management teams.
DigiDesk also offers powerful workflow, which can be used to auto reply to specific customer reviews. For example, where we see a 5 Star positive review, a ‘thank you’ can be sent automatically… which allows agents to spend more time focussing on other reviews.