Why Outsourcers Should Manage Trustpilot

It's Essential To Manage Trustpilot Effectively

In today’s digital age, brand reputation is everything. Trustpilot is the world’s leading review platform, where consumers share over 3 million reviews per month. Research shows, over 93% of consumers read reviews before buying online from an unfamiliar company. And over 90% of online shoppers have chosen not to purchase from a company because of its bad reputation. It is essential for brands to manage their Trustpilot channel effectively.

Why Outsourcers Are Perfectly Positioned...

Outsourcers are set up perfectly to manage Trustpilot reviews. If the outsourcer is already working on other channels, such as voice and email, they will already have the product knowledge to pick up and manage reviews. In most cases the outsourcer will be able to ‘blend’ existing agents to work on reviews, covering days / nights / weekends and responding to reviews in a timely and consistent manner.

Trustpilot multilingual analysis, from DigiDesk

Why Outsoucers Are Perfectly Positioned...

Outsourcers are set up perfectly to manage Trustpilot reviews. If the outsourcer is already working on other channels, such as voice and email, they will already have the product knowledge to pick up and manage reviews. In most cases the outsourcer will be able to ‘blend’ existing agents to work on reviews, covering days / nights / weekends and responding to reviews in a timely and consistent manner.

Trustpilot multilingual analysis, from DigiDesk

What The DigiDesk Platform Offers To Outsourcers...

The DigiDesk platform is perfectly suited to the outsourced sector, providing a range of advantages to both the outsourcer and the third-party client:

  • Outsourcers can prospect for new business, using the DigiDesk platform to manage Trustpilot reviews more effectively.
  • Outsourcers can cross-sell to existing clients, adding a new Trustpilot channel to generate additional revenues.
  • Add significant value through real-time monitoring, with advanced text analytics and sentiment analysis.
  • Leverage intelligent workflow to enable auto replies to positive reviews and prioritising negative reviews.
  • Manage multilingual reviews, across over 100 languages, with automated translation and templated responses.
  • Benefit from a range of contact centre metrics, showing volume of reviews, complete, incomplete and average handle time.
  • Access a full audit trail of every customer review and agent reply, with a range of performance and analysis reports.

We believe that Outsourcers are perfectly positioned to manage the Trustpilot channel, and that DigiDesk is the perfect platform to deliver real value-add to your third-party clients. Please contact us here to set up a quick demo of the DigiDesk platform and see if you qualify for a free trial account to get you up and running in this exciting space…

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