Outbound Dialler

Load call lists in seconds. Automatically distribute across teams and agents

Outbound Dialler

Load call lists in seconds. Automatically distribute across teams and agents

Intelligent Call Distribution

Outbound campaigns can be loaded into the system and calls automatically distributed across a range of teams and agents. Choose from a progressive or preview dialler mode.

Real-Time Analysis

Choose from a range of templates and real-time widgets to track the volume of outbound calls, showing calls connected, pre-assigned, answered, missed and abandoned.

Key Performance Indicators

Monitor a range of Key Performance Indicators (KPIs), to include total calls, calls answered, calls missed, average call duration and SLAs… all broken down by individual agent.

Agent Workplace

Agents can review details about the call, the customer record, conversation history and any notes attributed to the customer. Interactions can be tagged and marked as open or closed.

Secure Payments

Agents can pause and resume call recordings. We can also integrate our secure payment gateway for PCI Compliant call recording, with real-time tracking of payments and full audit trail.

Call Recordings

Gain immediate access to outbound call recordings. Search by service number, agent, date or CLI. Recordings can be reviewed from within the platform, or download in mp3 format.

Intelligent Call Distribution

Outbound campaigns can be loaded into the system and calls automatically distributed across a range of teams and agents. Choose from a progressive or preview dialler mode.

Real-Time Analysis

Choose from a range of templates and real-time widgets to track the volume of outbound calls, showing calls connected, pre-assigned, answered, missed and abandoned.

Key Performance Indicators

Monitor a range of Key Performance Indicators (KPIs), to include total calls, calls answered, calls missed, average call duration and SLAs… all broken down by individual agent.

Agent Workplace

Agents can review details about the call, the customer record, conversation history and any notes attributed to the customer. Interactions can be tagged and marked as open or closed.

Secure Payments

Agents can pause and resume call recordings. We can also integrate our secure payment gateway for PCI Compliant call recording, with real-time tracking of payments and full audit trail.

Call Recordings

Gain immediate access to outbound call recordings. Search by service number, agent, date or CLI. Recordings can be reviewed from within the platform, or download in mp3 format.

Hear What Our Clients Are Saying...

Want to know more?

Get in touch to arrange a demo or enquire about a 30-day trial

Hear What Our Clients Are Saying...

Want to know more?

Get in touch to arrange a demo or enquire about a 30-day trial

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