Secure PCI Payments

Accept payments securely. Track transactions in real-time via dedicated widgets

Secure PCI Payments

Accept payments securely. Track transactions in real-time via dedicated widgets

Agent Workplace

Agents can enter customer and payment details via DigiDesk’s Agent Workplace. Calls can then be passed into the secure payment gateway and tracked by the agent at each stage.

Payment Gateway

Customers can confirm payment amount and enter card details via IVR, with DTMF suppressed tones. The payment gateway then confirms success (or failure) and provides an authorisation code.

Payment Widgets

Real-time payment tracking displays payment progress, alongside completed and failed transactions. The total of complete and incomplete payments can also be filtered by time/date.

Transaction History

Completed transactions are stored within audit trail, showing call, agent and customer details including auth code. Transactions can be searched or filtered and data exported to CSV.

Call Recordings

Secure call recordings are available within the platform. DTMF tones are suppressed, whilst the rest of the call is available to review. Recordings can also be downloaded in mp3 format.

Reporting On-Demand

Choose from a range of call and agent performance reports, including a detailed transaction report. Reports can be viewed online, as PDFs or CSVs, and scheduled for delivery.

Agent Workplace

Agents can enter customer and payment details via DigiDesk’s Agent Workplace. Calls can then be passed into the secure payment gateway and tracked by the agent at each stage.

Payment Gateway

Customers can confirm payment amount and enter card details via IVR, with DTMF suppressed tones. The payment gateway then confirms success (or failure) and provides an authorisation code.

Payment Widgets

Real-time payment tracking displays payment progress, alongside completed and failed transactions. The total of complete and incomplete payments can also be filtered by time/date.

Transaction History

Completed transactions are stored within audit trail, showing call, agent and customer details including auth code. Transactions can be searched or filtered and data exported to CSV.

Call Recordings

Secure call recordings are available within the platform. DTMF tones are suppressed, whilst the rest of the call is available to review. Recordings can also be downloaded in mp3 format.

Reporting On-Demand

Choose from a range of call and agent performance reports, including a detailed transaction report. Reports can be viewed online, as PDFs or CSVs, and scheduled for delivery.

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Get in touch to arrange a demo or enquire about a 30-day trial

Hear What Our Clients Are Saying...

Want to know more?

Get in touch to arrange a demo or enquire about a 30-day trial

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