Social Media Monitoring and Engagement

Market leading social media monitoring, analysis, and engagement

Social Media Monitoring and Engagement

Market leading social media monitoring, analysis, and engagement

Live Monitoring

Monitor the social sphere for brand mentions across multiple channels, including Twitter, Facebook, YouTube, Instagram, Google+ and more; with the ability to ‘listen’ for mentions across the wider web, forums and review sites.

Real-Time Analysis

Powerful sentiment analysis and text analytics, with the ability to identify mentions from key customers and influencers. Track social activity through a series of live wallboards, with over 20 separate widgets to choose from.

Social Engagement

Our advanced agent workplace helps agents to review mentions, conversation history, agent notes and customer details before responding via public or private messages. A ‘split screen’ mode is also available to increase productivity.

Intelligent Workflow

Set up and manage ‘workflow’ to help identify key mentions, prioritise and assign to specific teams or agents. Workflow can identify key words and phrases as well as high authority posts, to help optimise your response time.

Publishing Options

Publish and schedule posts across multiple channels, like Twitter and Facebook. All posts can be reviewed via the Live calendar. Publishing reports show top performing posts, engagement statistics and follower growth.

KPIs & Reporting

KPIs are available at agent and supervisor level, showing live stats on volume, completion rate and performance against an SLA. There are also daily, weekly and monthly reports tracking team and agent performance.

Live Monitoring

Monitor the social sphere for brand mentions across multiple channels, including Twitter, Facebook, YouTube, Instagram, Google+ and more; with the ability to ‘listen’ for mentions across the wider web, forums and review sites.

Real-Time Analysis

Powerful sentiment analysis and text analytics, with the ability to identify mentions from key customers and influencers. Track social activity through a series of live wallboards, with over 20 separate widgets to choose from.

Social Engagement

Our advanced agent workplace helps agents to review mentions, conversation history, agent notes and customer details before responding via public or private messages. A ‘split screen’ mode is also available to increase productivity.

Intelligent Workflow

Set up and manage ‘workflow’ to help identify key mentions, prioritise and assign to specific teams or agents. Workflow can identify key words and phrases as well as high authority posts, to help optimise your response time.

Publishing Options

Publish and schedule posts across multiple channels, like Twitter and Facebook. All posts can be reviewed via the Live calendar. Publishing reports show top performing posts, engagement statistics and follower growth.

KPIs & Reporting

KPIs are available at agent and supervisor level, showing live stats on volume, completion rate and performance against an SLA. There are also daily, weekly and monthly reports tracking team and agent performance.

Hear What Our Clients Are Saying...

Want to know more?

Get in touch to arrange a demo or enquire about a 30-day trial

Hear What Our Clients Are Saying...

Want to know more?

Get in touch to arrange a demo or enquire about a 30-day trial

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