Advanced Multi-Channel CSAT Surveys

Measure and monitor the voice of your customer (VoC), in real time

Advanced Multi-Channel CSAT Surveys

Measure and monitor the voice of your customer (VoC), in real time

Multi-Channel Surveys

Measure customer satisfaction across voice, email, live chat, social media, web, SMS and review sites through a single platform. Campaigns can be set up to be post-interaction or managed via bulk uploads.

Live Wallboards

All customer scores and verbatim comments are delivered to our wallboards in real-time. A series of live views can be set up to monitor the Voice of your Customer (VoC), with over 20 different CSAT widgets available.

Text Analytics

For all verbatim comments, we use an advanced sentiment engine to automatically identify positive and negative comments. We then use keyword tables to help identify complaints, agent praise and other key topics.

Post-Call IVR Surveys

Customer calls can be transferred into an automated IVR survey, which asks a number of questions and captures verbatim comments. We can track agent, customer and other related details within the customer survey record.

SMS Campaigns

We can set up SMS campaigns, with questions and answers managed directly through SMS messaging. Or we can set up SMS campaigns, with an embedded hyperlink, which links through to a configurable web-based survey.

Digital Campaigns

Multiple campaigns can be set up for digital channels, including email, live chat, social media and web channels. Web-based surveys can be set up and managed, with a range of question types and branding / design options.

Multi-Channel Surveys

Live Wallboards

Text Analytics

Post-Call IVR Surveys

SMS Campaigns

Digital Campaigns

Don't forget about our Hosted Contact Centre

Combining voice, email, chat and social channels, our hosted contact centre solution features groundbreaking customer engagement tools, real-time wallboards & reports, and a host of optional DigiDesk add-ons, like Multi-channel CSAT, Dynamic FAQs, Integrated Third-Party Reviews, and more.

Don't forget about our Hosted Contact Centre

Your customers will love our Dynamic FAQs

Available as a stand-alone module, or integrated with voice, email and chat to form part of our hosted contact centre solution. With an intelligent search function, self-learning capabilities, real-time analysis & reports, and an intuitive backend CMS, Dynamic FAQs from DigiDesk represents the very best of contact deflection and customer care.