Review Monitoring and Engagement

Integrate Feefo & Trust Pilot reviews with DigiDesk metrics and analytics

Review Monitoring and Engagement

Integrate Feefo & Trust Pilot reviews with DigiDesk metrics and analytics

Live Monitoring

Monitor customer reviews from a range of review sites, including Trust Pilot and Feefo. Track customer reviews in real-time with associated star rating and percentage of very good to very bad ratings, with a range of real-time alerts.

Sentiment Analysis

Every customer review runs through our sentiment engine, checking for thousands of positive and negative keywords, to calculate an overall sentiment score for each review. Sentiment can be tracked in real-time widgets and reports.

Text Analytics

Choose from a range of real-time widgets, such as word clouds, to highlight trending (positive and negative) keywords. Create and manage keyword tables, which match multiple keywords and phrases, to track specific topics.

Review Engagement

Set up and receive real-time alerts, based on specific criteria, and respond to customer reviews as and when they arrive from within the platform. An audit trail is available storing all customer reviews and a record of each response.

Data Overview

Access and review all the raw customer review data from within DigiDesk’s Data Overview. Users can filter the data by date, review type, review score, sentiment, or even specific keywords. Any subset of data can be exported in CSV format.

On-Demand Reports

A full set of reports is available to report on key metrics, sentiment analysis and a range of text analytics. All reports can be viewed online, as PDF, as CSV and can be set up as scheduled reports to deliver on a daily, weekly or monthly basis.

Live Monitoring

Monitor customer reviews from a range of review sites, including Trust Pilot and Feefo. Track customer reviews in real-time with associated star rating and percentage of very good to very bad ratings, with a range of real-time alerts.

Sentiment Analysis

Every customer review runs through our sentiment engine, checking for thousands of positive and negative keywords, to calculate an overall sentiment score for each review. Sentiment can be tracked in real-time widgets and reports.

Text Analytics

Choose from a range of real-time widgets, such as word clouds, to highlight trending (positive and negative) keywords. Create and manage keyword tables, which match multiple keywords and phrases, to track specific topics.

Review Engagement

Set up and receive real-time alerts, based on specific criteria, and respond to customer reviews as and when they arrive from within the platform. An audit trail is available storing all customer reviews and a record of each response.

Data Overview

Access and review all the raw customer review data from within DigiDesk’s Data Overview. Users can filter the data by date, review type, review score, sentiment, or even specific keywords. Any subset of data can be exported in CSV format.

On-Demand Reports

A full set of reports is available to report on key metrics, sentiment analysis and a range of text analytics. All reports can be viewed online, as PDF, as CSV and can be set up as scheduled reports to deliver on a daily, weekly or monthly basis.

Hear What Our Clients Are Saying...

Want to know more?

Get in touch to arrange a demo or enquire about a 30-day trial

Hear What Our Clients Are Saying...

Want to know more?

Get in touch to arrange a demo or enquire about a 30-day trial

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