Exciting new DigiDesk release scheduled for Q4 launch

2020 has been a challenging year. But, at Midway Sky, we’ve been working...

12 Top Tips for effectively managing your Chat channel

Webchat is becoming the channel of choice for many customers, particularly of the...

DigiDesk Adds SMS Channel for Customer Service

SMS messages, more commonly known as text messages, are an effective way to...

Home Working and DR Solutions

DigiDesk is a hosted contact centre solution that provides excellent opportunities for flexible...

Telephone Payments made Simple and Secure

DigiDesk have partnered with Paytia to make taking payments on all inbound and...

Proactive Review Monitoring and Analysis from DigiDesk

How many of us check online reviews before making a purchase, choosing a...

DigiDesk Introduces an Agent Knowledge Base

Following our recent introduction of a customer-facing dynamic FAQs module, we have leveraged...

10 social media challenges for the contact centre

Over the past decade we have seen a revolution in social media, with...

6 Golden Rules For Multi-Channel Customer Engagement

In today’s omni-channel world, we need to be able to manage successful conversations...

Dynamic FAQs for Self-Service and Contact Deflection

With dynamic FAQs, customers no longer need to leave the page to get...

VoC through the Employee

Contact centre agents talk to customers every day. During customer service calls and...

What makes the perfect Agent Workplace?

It’s 2019 and contact centre agents need to be able to respond quickly...