Telephone Payments made Simple and Secure
DigiDesk have partnered with Paytia to make taking payments on all inbound and...
Proactive Review Monitoring and Analysis from DigiDesk
How many of us check online reviews before making a purchase, choosing a...
DigiDesk Introduces an Agent Knowledge Base
Following our recent introduction of a customer-facing dynamic FAQs module, we have leveraged...
10 social media challenges for the contact centre
Over the past decade we have seen a revolution in social media, with...
6 Golden Rules For Multi-Channel Customer Engagement
In today’s omni-channel world, we need to be able to manage successful conversations...
Dynamic FAQs for Self-Service and Contact Deflection
With dynamic FAQs, customers no longer need to leave the page to get...
Contact centre agents talk to customers every day. During customer service calls and...
What makes the perfect Agent Workplace?
It’s 2019 and contact centre agents need to be able to respond quickly...
Telephone Payments made Simple and Secure
DigiDesk have partnered with Paytia to make taking payments on all inbound and...
Proactive Review Monitoring and Analysis from DigiDesk
How many of us check online reviews before making a purchase, choosing a...
DigiDesk Introduces an Agent Knowledge Base
Following our recent introduction of a customer-facing dynamic FAQs module, we have leveraged...
10 social media challenges for the contact centre
Over the past decade we have seen a revolution in social media, with...
6 Golden Rules For Multi-Channel Customer Engagement
In today’s omni-channel world, we need to be able to manage successful conversations...
Dynamic FAQs for Self-Service and Contact Deflection
With dynamic FAQs, customers no longer need to leave the page to get...
Contact centre agents talk to customers every day. During customer service calls and...
What makes the perfect Agent Workplace?
It’s 2019 and contact centre agents need to be able to respond quickly...