t. 0330 998 0000
e. info@digi-desk.co.uk
t. 03300 200 499
e. info@digi-desk.co.uk

Trustpilot Review Management

Monitor, analyse and respond to customer reviews, in real-time, directly through the DigiDesk platform

Online Reputation Management

Introducing DigiDesk’s innovative online review management solution; featuring powerful engagement options with multilingual support for over 100 languages, intelligent workflow, advanced sentiment & text analytics, and more.

Live Monitoring

Monitor customer reviews from a range of review sites, including Trustpilot and Feefo. Track customer reviews in real-time with associated star rating and percentage of very good to very bad ratings, with a range of real-time alerts.

Review Engagement

Receive real-time alerts, based on specific criteria, and respond to customer reviews effectively through the platform. Set up workflow to auto reply to positive reviews and prioritise negative reviews for a quick individual response.

Text Analytics

Choose from a range of real-time widgets, such as word clouds, to highlight trending (positive and negative) keywords. Create and manage keyword tables, which match multiple keywords and phrases, to track specific topics.

Sentiment Analysis

Every customer review runs through our sentiment engine, checking for thousands of positive and negative keywords, to calculate an overall sentiment score for each review. Sentiment can be tracked in real-time widgets and reports.

Data Overview

Our online review management solution accesses raw review data from DigiDesk’s Data Overview. Users can filter by date, review type, score, sentiment, or even specific keywords. Any subset of data can be exported in CSV format.

On-Demand Reporting

A series of reports are available featuring key metrics, sentiment analysis and a range of text analytics. All reports can be viewed online, as PDF or CSV and can be scheduled to deliver your data on a daily, weekly or monthly basis.

AI & Chatbots

Customer Satisfaction Surveys


Comdata improve client’s management of Trustpilot by 75%

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Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

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How can we help?

Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

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Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

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Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.