Cloud Contact Centre Archives

Introducing DigiDesk's Universal Queue Using Universal Queue to create a consistent agent experienceAll customer contacts, across Voice, Email...

Dynamic FAQs into Live Chat FAQs into ChatIf you’re looking to encourage self-service, but with an intelligent support option, we have the perfect...

Advanced Online Review Management Using DigiDesk To Manage Trustpilot Reviews EffectivelyDigiDesk has partnered with Trustpilot to provide an...

The 12 Requirements Of Compliance The 12 Requirements Of PCI DSS ComplianceSecure PCI DSS certified payments are a feature of DigiDesk's...

Joined Up Thinking Creating Consistency Across ChannelThe key to DigiDesk’s success has been consistency; no matter which channel a customer...

Trust Pilot Meets DigiDesk Trust Pilot Integration now Live in DigiDeskWe are pleased to announce that our integration with Trust Pilot is now...

Q.1 DigiDesk Release Scheduled Exciting new DigiDesk release scheduled for Q1 launch2020 has been a challenging year. But, at DigiDesk, we’ve been...

Managing Your Chat Channel 12 Top Tips For Managing your Chat ChannelWeb Chat is becoming the channel of choice for many customers, particularly...

DigiDesk Adds SMS Channel DigiDesk Adds SMS Channel for Customer ServiceSMS messages, more commonly known as text messages, are an effective way...

Home Working and DR Solutions Home Working and DR SolutionsDigiDesk is a hosted contact centre solution that provides excellent opportunities for...

Perfecting Your Digital Agent Workplace 5 Tips For Maximising Your Contact Centre's Potential2020 has exposed the need for affability, agility and...

Telephone Payments made Simple Telephone Payments made Simple and SecureDigiDesk have partnered with Paytia to make taking payments on all inbound...