Video Tutorials

Video Tutorials

Check Out Our Latest Video Tutorials. We Hope They Help…

Check Out Our Latest Video Tutorials. We Hope They Help...

DigiDesk Tutorial | Analysis

A high level overview of the Analysis section, within DigiDesk.

DigiDesk Tutorials | Data Overview

A high level overview of DigiDesk’s Data Overview section.

DigiDesk Tutorials | Supervisor Dashboard

A high level overview of DigiDesk’s Supervisor Dash’ section.

DigiDesk Tutorials | Engagement

A high level overview of the engagement section within DigiDesk.

DigiDesk Tutorials | Audit Trail

A high level overview of the Audit Trail section, within DigiDesk.

DigiDesk Tutorials | CSAT Analysis

A high level overview of DigiDesk’s, CSAT specific, Analysis section.

DigiDesk Tutorials | CSAT Data Overview

A high level overview of DigiDesk’s, CSAT specific, Data Overview section.

DigiDesk Tutorial | Analysis

A high level overview of the Analysis section, within DigiDesk.

DigiDesk Tutorials | Data Overview

A high level overview of DigiDesk’s Data Overview section.

DigiDesk Tutorials | Supervisor Dashboard

A high level overview of DigiDesk’s Supervisor Dash’ section.

DigiDesk Tutorials | Engagement

A high level overview of the engagement section within DigiDesk.

DigiDesk Tutorials | Audit Trail

A high level overview of the Audit Trail section, within DigiDesk.

DigiDesk Tutorials | CSAT Data Overview

A high level overview of DigiDesk’s, CSAT specific, Data Overview section.

DigiDesk Tutorials | CSAT Analysis

A high level overview of DigiDesk’s, CSAT specific, Analysis section.

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Review Monitoring, Analysis & Engagement

DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

Review Monitoring, Analysis & Engagement

DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

Want to know more?

Click the button below to ask us a question, via our quick contact form.

The Latest News From DigiDesk

Want to know more?

Click the button below to ask us a question, via our quick contact form.

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.