SMS Customer Service

[vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^2678|url^https://digi-desk.co.uk/wp-content/uploads/2021/09/digi-desk-banner-home-5.jpg|caption^null|alt^null|title^digi-desk-banner-home-5|description^null” bg_image_repeat=”no-repeat” bg_image_size=”initial” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” css=”.vc_custom_1633688988915{background-color: #000000 !important;}”][vc_column css=”.vc_custom_1611247929530{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row_inner content_placement=”middle” css=”.vc_custom_1633024382648{padding-top: 14% !important;padding-bottom: 14% !important;}”][vc_column_inner width=”1/2″][/vc_column_inner][vc_column_inner width=”1/2″][ultimate_heading main_heading=”SMS Customer Service” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:34px;tablet:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:regular” sub_heading_style=”font-weight:normal;font-style:normal;” main_heading_margin=”margin-bottom:20px;” sub_heading_line_height=”desktop:24px;” sub_heading_margin=”margin-bottom:10px;”]This dedicated SMS Customer Service Channel forms part of our class-leading Cloud Contact Centre solution.[/ultimate_heading][ult_buttons btn_title=”Play: Say Hello to DigiDesk” btn_size=”ubtn-custom” btn_width=”315″ btn_height=”40″ btn_title_color=”#239490″ btn_bg_color=”” icon=”Defaults-play-circle” icon_size=”32″ icon_color=”#239490″ btn_icon_pos=”ubtn-sep-icon-at-left” css_adv_btn=”.vc_custom_1633689014158{margin-bottom: 0px !important;padding-top: 5px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:700″ btn_font_style=”font-weight:700;” btn_font_size=”desktop:16px;mobile:14px;” el_class=”video”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^2678|url^https://digi-desk.co.uk/wp-content/uploads/2021/09/digi-desk-banner-home-5.jpg|caption^null|alt^null|title^digi-desk-banner-home-5|description^null” bg_image_repeat=”no-repeat” bg_image_size=”initial” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1633689001227{background-color: #000000 !important;}”][vc_column css=”.vc_custom_1611247929530{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row_inner content_placement=”middle” css=”.vc_custom_1633024382648{padding-top: 14% !important;padding-bottom: 14% !important;}”][vc_column_inner][ultimate_heading main_heading=”SMS Customer Service” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:34px;tablet:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:regular” sub_heading_style=”font-weight:normal;font-style:normal;” main_heading_margin=”margin-bottom:20px;” sub_heading_line_height=”desktop:24px;” sub_heading_margin=”margin-bottom:10px;”]This dedicated SMS Customer Service Channel forms part of our class-leading Cloud Contact Centre solution.[/ultimate_heading][ult_buttons btn_title=”Play: Say Hello to DigiDesk” btn_size=”ubtn-custom” btn_width=”315″ btn_height=”40″ btn_title_color=”#239490″ btn_bg_color=”” icon=”Defaults-play-circle” icon_size=”32″ icon_color=”#239490″ btn_icon_pos=”ubtn-sep-icon-at-left” css_adv_btn=”.vc_custom_1633111194196{margin-bottom: 0px !important;padding-top: 5px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:700″ btn_font_style=”font-weight:700;” btn_font_size=”desktop:16px;” el_class=”video”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#000000″ css=”.vc_custom_1633014733127{padding-top: 20px !important;}”][vc_column][ultimate_heading main_heading=”SMS Customer Service Channel” main_heading_color=”#ffffff” sub_heading_color=”#239490″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:60px;tablet:50px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:700″ sub_heading_font_size=”desktop:16px;” main_heading_margin=”margin-bottom:15px;” sub_heading_line_height=”desktop:24px;” sub_heading_style=”font-weight:700;”]DigiDesk provides a dedicated customer service channel for SMS messaging, manageable via Agent Workplace, with real-time monitoring & analysis, intelligent workflow, and powerful engagement options.[/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” gap=”30″ bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1611677252561{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 30px !important;padding-bottom: 20px !important;}” bg_color_value=”#000000″][vc_column width=”1/3″ css=”.vc_custom_1611309424971{margin-top: 0px !important;padding-top: 0px !important;border-radius: 1px !important;}”][vc_row_inner css=”.vc_custom_1611678377830{border-top-width: 1px !important;border-left-width: 1px !important;padding-top: 15px !important;padding-right: 0px !important;padding-bottom: 10px !important;padding-left: 0px !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-radius: 1px !important;}”][vc_column_inner css=”.vc_custom_1611310549729{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Analysis & Insight” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Choose from a range of real-time widgets to track the volume of SMS messages, agent assignment & response times. Track sentiment scores, text analytics and key topics being discussed across your SMS channel.[/ultimate_heading][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1611310248579{margin-top: 0px !important;padding-top: 0px !important;}”][vc_row_inner css=”.vc_custom_1611678312173{padding-top: 15px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_column_inner css=”.vc_custom_1611310561930{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Real-Time KPIs” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:|font_call:”]Monitor a range of Key Performance Indicators (KPIs), to include total SMS messages, total assigned, total completed, and performance against a defined SLA… all broken down by individual agent.[/ultimate_heading][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1611310255630{margin-top: 0px !important;padding-top: 0px !important;}”][vc_row_inner css=”.vc_custom_1611678396458{border-top-width: 1px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 0px !important;padding-bottom: 10px !important;padding-left: 0px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-radius: 1px !important;}”][vc_column_inner css=”.vc_custom_1611310572983{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Agent Workplace” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Agents can review SMS message history, the customer record, wider conversation history and any notes attributed to the customer. SMS interactions can then be managed, tagged and marked as completed.[/ultimate_heading][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” gap=”30″ bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1611739243654{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 60px !important;}” bg_color_value=”#ffffff”][vc_column width=”1/3″ css=”.vc_custom_1611309424971{margin-top: 0px !important;padding-top: 0px !important;border-radius: 1px !important;}”][vc_row_inner css=”.vc_custom_1611680377636{margin-top: 0px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 25px !important;padding-left: 0px !important;border-left-color: #000000 !important;border-left-style: solid !important;border-bottom-color: #000000 !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_inner css=”.vc_custom_1611310549729{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Intelligent Distribution” heading_tag=”h4″ main_heading_color=”#000000″ sub_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Different SMS accounts (sales, support etc) can be routed to specific teams and agents with the highest skill setting. Agents can manage multiple SMS accounts and assign messages to different teams or agents.[/ultimate_heading][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1611310248579{margin-top: 0px !important;padding-top: 0px !important;}”][vc_row_inner css=”.vc_custom_1611677912853{margin-top: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}”][vc_column_inner css=”.vc_custom_1611310549729{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Powerful Workflow” heading_tag=”h4″ main_heading_color=”#000000″ sub_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Enhance SMS customer service with ‘workflow’ to identify key messages, before prioritising & assigning to teams or agents. Workflow can also identify key words / phrases within SMS messages to trigger auto-responses.[/ultimate_heading][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1611310255630{margin-top: 0px !important;padding-top: 0px !important;}”][vc_row_inner css=”.vc_custom_1611680404996{margin-top: 0px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 25px !important;padding-left: 0px !important;border-right-color: #000000 !important;border-right-style: solid !important;border-bottom-color: #000000 !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_inner css=”.vc_custom_1611310549729{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Audit Trail & Reports” heading_tag=”h4″ main_heading_color=”#000000″ sub_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]A full audit trail of all customer SMS messages and agent responses is available, with a full set of agent and performance reports. All reports can be viewed online, as PDF, as CSV and can be set up as scheduled reports.[/ultimate_heading][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” gap=”30″ bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” css=”.vc_custom_1633101830392{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 50px !important;padding-bottom: 50px !important;}” bg_color_value=”#000000″][vc_column css=”.vc_custom_1611309424971{margin-top: 0px !important;padding-top: 0px !important;border-radius: 1px !important;}”][ultimate_heading main_heading=”SMS Customer Service Channel” main_heading_color=”#ffffff” sub_heading_color=”#239490″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:32px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:700″ sub_heading_font_size=”desktop:16px;” main_heading_margin=”margin-bottom:15px;” sub_heading_line_height=”desktop:24px;” sub_heading_style=”font-weight:700;”]DigiDesk provides a dedicated customer service channel for SMS messaging, manageable via Agent Workplace, with real-time monitoring & analysis, intelligent workflow, and powerful engagement options.[/ultimate_heading][vc_empty_space height=”30px”][vc_row_inner css=”.vc_custom_1611680602126{border-top-width: 1px !important;border-left-width: 1px !important;padding-top: 15px !important;padding-right: 0px !important;padding-left: 0px !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-radius: 1px !important;}”][vc_column_inner css=”.vc_custom_1611310549729{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Analysis & Insight” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Choose from a range of real-time widgets to track the volume of SMS messages, agent assignment & response times. Track sentiment scores, text analytics and key topics being discussed across your SMS channel.[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_empty_space height=”30px”][vc_row_inner css=”.vc_custom_1611309434479{padding-right: 0px !important;padding-left: 0px !important;}”][vc_column_inner css=”.vc_custom_1611310561930{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Real-Time KPIs” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Monitor a range of Key Performance Indicators (KPIs), to include total SMS messages, total assigned, total completed, and performance against a defined SLA… all broken down by individual agent.[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_empty_space height=”30px”][vc_row_inner css=”.vc_custom_1611309434479{padding-right: 0px !important;padding-left: 0px !important;}”][vc_column_inner css=”.vc_custom_1611310572983{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Agent Workplace” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Agents can review SMS message history, the customer record, wider conversation history and any notes attributed to the customer. SMS interactions can then be managed, tagged and marked as completed.[/ultimate_heading][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” gap=”30″ bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” css=”.vc_custom_1611680814912{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 50px !important;}” bg_color_value=”#ffffff”][vc_column css=”.vc_custom_1611309424971{margin-top: 0px !important;padding-top: 0px !important;border-radius: 1px !important;}”][vc_row_inner css=”.vc_custom_1611309434479{padding-right: 0px !important;padding-left: 0px !important;}”][vc_column_inner css=”.vc_custom_1611310572983{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Intelligent Distribution” heading_tag=”h4″ main_heading_color=”#000000″ sub_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Different SMS accounts (sales, support etc) can be routed to specific teams and agents with the highest skill setting. Agents can manage multiple SMS accounts and assign messages to different teams or agents.[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_empty_space height=”30px”][vc_row_inner css=”.vc_custom_1611309434479{padding-right: 0px !important;padding-left: 0px !important;}”][vc_column_inner css=”.vc_custom_1611310572983{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Powerful Workflow” heading_tag=”h4″ main_heading_color=”#000000″ sub_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Enhance SMS customer service with ‘workflow’ to identify key messages, before prioritising & assigning to teams or agents. Workflow can also identify key words / phrases within SMS messages to trigger auto-responses.[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_empty_space height=”30px”][vc_row_inner css=”.vc_custom_1611680689164{border-right-width: 1px !important;border-bottom-width: 1px !important;padding-right: 0px !important;padding-bottom: 25px !important;padding-left: 0px !important;border-right-color: #000000 !important;border-right-style: solid !important;border-bottom-color: #000000 !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_inner css=”.vc_custom_1611310572983{margin-top: 0px !important;padding-top: 0px !important;}”][ultimate_heading main_heading=”Audit Trail & Reports” heading_tag=”h4″ main_heading_color=”#000000″ sub_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_margin=”margin-bottom:10px;” main_heading_font_size=”desktop:23px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]A full audit trail of all customer SMS messages and agent responses is available, with a full set of agent and performance reports. All reports can be viewed online, as PDF, as CSV and can be set up as scheduled reports.[/ultimate_heading][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^962|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/section-bg.jpg|caption^null|alt^null|title^section-bg|description^null” parallax_sense=”15″ ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1611672340752{margin-bottom: 0px !important;padding-top: 25px !important;padding-bottom: 90px !important;}”][vc_column][vc_row_inner][vc_column_inner css=”.vc_custom_1611661073745{padding-right: 22% !important;padding-left: 22% !important;}”][ultimate_heading main_heading=”Start A Conversation That Matters” main_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_font_size=”desktop:33px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ sub_heading_font_size=”desktop:20px;” main_heading_style=”font-weight:800;” main_heading_margin=”margin-bottom:15px;” sub_heading_style=”font-weight:500;” sub_heading_line_height=”desktop:30px;”]Book your 30 minute tour of DigiDesk, today[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_empty_space height=”25px”][vc_row_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][ult_buttons btn_title=”Click here to begin” btn_link=”url:%23|title:Hosted%20Contact%20Centre||” btn_align=”ubtn-center” btn_size=”ubtn-block” btn_title_color=”#239490″ btn_bg_color=”” btn_hover=”ubtn-center-dg-bg” btn_bg_color_hover=”#239490″ btn_title_color_hover=”#000000″ icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_border_style=”solid” btn_color_border=”#239490″ btn_color_border_hover=”#239490″ btn_border_size=”1″ btn_radius=”1″ btn_font_size=”desktop:16px;” css_adv_btn=”.vc_custom_1611672380323{margin-bottom: 0px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ btn_font_style=”font-weight:500;” el_class=”form”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^962|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/section-bg.jpg|caption^null|alt^null|title^section-bg|description^null” bg_image_repeat=”no-repeat” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” css=”.vc_custom_1611672557624{margin-bottom: 0px !important;padding-top: 25px !important;padding-bottom: 45px !important;}”][vc_column][ultimate_heading main_heading=”Start A Conversation That Matters” main_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_font_size=”desktop:33px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ sub_heading_font_size=”desktop:20px;” main_heading_style=”font-weight:800;” main_heading_margin=”margin-bottom:15px;” sub_heading_style=”font-weight:500;” sub_heading_line_height=”desktop:30px;”]Book your 30 minute tour of DigiDesk, today[/ultimate_heading][vc_empty_space height=”20px”][ult_buttons btn_title=”Click here to begin” btn_link=”url:%23|title:Hosted%20Contact%20Centre||” btn_align=”ubtn-center” btn_size=”ubtn-large” btn_title_color=”#239490″ btn_bg_color=”” btn_hover=”ubtn-center-dg-bg” btn_title_color_hover=”#000000″ icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_border_style=”solid” btn_color_border=”#239490″ btn_color_border_hover=”#239490″ btn_border_size=”1″ btn_radius=”1″ btn_font_size=”desktop:16px;” css_adv_btn=”.vc_custom_1611822050870{margin-bottom: 0px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:700″ btn_font_style=”font-weight:700;” el_class=”form”][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”bg_color” bg_color_value=”#000000″ css=”.vc_custom_1611653643464{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column css=”.vc_custom_1611317350221{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][row_separator scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#000000″ css=”.vc_custom_1611320154630{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1611320163442{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][ultimate_heading main_heading=”Review Monitoring, Analysis & Engagement” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” main_heading_margin=”margin-bottom:15px;” sub_heading_line_height=”desktop:24px;”]Online Review Management forms part of our integrated range of digital solutions, designed to expand and enhance the flexibility and effectiveness of our cloud contact centre. DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.[/ultimate_heading][ult_buttons btn_title=”Click to explore Online Review Management…” btn_link=”url:https%3A%2F%2Fdigi-desk.co.uk%2Fonline-review-management%2F|title:Online%20Review%20Management||” btn_size=”ubtn-custom” btn_padding_left=”0″ btn_title_color=”#239490″ btn_bg_color=”” btn_bg_color_hover=”#239490″ btn_title_color_hover=”#ffffff” icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_font_size=”desktop:16px;” css_adv_btn=”.vc_custom_1614971565606{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:700″ btn_font_style=”font-weight:700;”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1611320225624{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column_text css_animation=”none”][/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” bg_color_value=”#000000″ css=”.vc_custom_1611654216139{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}”][vc_column css=”.vc_custom_1611320163442{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][ultimate_heading main_heading=”Review Monitoring, Analysis & Engagement” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” main_heading_margin=”margin-bottom:15px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_size=”desktop:16px;”]Online Review Management forms part of our integrated range of digital solutions, designed to expand and enhance the flexibility and effectiveness of our cloud contact centre. DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.[/ultimate_heading][ult_buttons btn_title=”Explore Online Review Management…” btn_link=”url:https%3A%2F%2Fdigi-desk.co.uk%2Fonline-review-management%2F|title:Online%20Review%20Management||” btn_size=”ubtn-custom” btn_padding_left=”0″ btn_title_color=”#239490″ btn_bg_color=”” btn_bg_color_hover=”#239490″ btn_title_color_hover=”#ffffff” icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” css_adv_btn=”.vc_custom_1633689135362{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:700″ btn_font_style=”font-weight:700;” btn_font_size=”desktop:14px;”][vc_empty_space height=”15px”][vc_column_text css=”.vc_custom_1614971593333{margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}”][/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”bg_color” bg_color_value=”#000000″][vc_column][row_separator location=”bottom” separator=”slant-decor3″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][/vc_row][vc_row full_width=”stretch_row” gap=”35″ content_placement=”middle” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null” bg_image_repeat=”no-repeat” parallax_sense=”8″ ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1611654420613{padding-top: 50px !important;padding-bottom: 90px !important;}”][vc_column width=”2/3″][ultimate_heading main_heading=”The Latest News From DigiDesk” main_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” main_heading_margin=”margin-bottom:25px;”][/ultimate_heading][carousel_posts taxonomy_post=”category|social-customer-care” numofallposts=”3″ show_featured_image=”” alignment=”gcp-alignleft” thumbnail_color=”#ffffff” thumbnail_active_color=”#e5e5e5″ autoplay=”9000″ posttype=”post”][/carousel_posts][/vc_column][vc_column width=”1/3″][vc_row_inner][vc_column_inner css=”.vc_custom_1611673453931{margin-top: 0px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 0px !important;padding-bottom: 15px !important;padding-left: 15px !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;}”][ultimate_heading main_heading=”Need A Helping Hand?” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ sub_heading_style=”font-weight:500;” main_heading_margin=”margin-bottom:15px;” sub_heading_font_size=”desktop:16px;” sub_heading_line_height=”desktop:24px;”]Click below to browse our expanding collection of DigiDesk video tutorials[/ultimate_heading][vc_empty_space height=”25px”][ult_buttons btn_title=”Explore our Video Tutorials” btn_link=”url:https%3A%2F%2Fdigi-desk.co.uk%2Fdigidesk-video-tutorials%2F|title:Hosted%20Contact%20Centre||” btn_align=”ubtn-center” btn_size=”ubtn-block” btn_title_color=”#ffffff” btn_bg_color=”” btn_hover=”ubtn-center-dg-bg” btn_bg_color_hover=”#239490″ btn_title_color_hover=”#ffffff” icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_border_style=”solid” btn_color_border=”rgba(255,255,255,0.9)” btn_color_border_hover=”#239490″ btn_border_size=”1″ btn_radius=”1″ btn_font_size=”desktop:15px;” css_adv_btn=”.vc_custom_1611836968228{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” gap=”35″ content_placement=”middle” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null” bg_image_repeat=”no-repeat” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” css=”.vc_custom_1633689149402{padding-top: 40px !important;padding-bottom: 80px !important;}”][vc_column][ultimate_heading main_heading=”The Latest News From DigiDesk” main_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” main_heading_margin=”margin-bottom:25px;”][/ultimate_heading][carousel_posts numofallposts=”3″ show_featured_image=”” alignment=”gcp-alignleft” thumbnail_color=”#ffffff” thumbnail_active_color=”#e5e5e5″ autoplay=”9000″ posttype=”post”][/carousel_posts][vc_row_inner css=”.vc_custom_1611654095051{padding-top: 30px !important;}”][vc_column_inner css=”.vc_custom_1611673507379{margin-top: 0px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 0px !important;padding-bottom: 15px !important;padding-left: 15px !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;}”][ultimate_heading main_heading=”Need A Helping Hand?” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ sub_heading_style=”font-weight:500;” main_heading_margin=”margin-bottom:15px;” sub_heading_font_size=”desktop:16px;” sub_heading_line_height=”desktop:24px;”]Click below to browse our expanding collection of DigiDesk video tutorials[/ultimate_heading][vc_empty_space height=”25px”][ult_buttons btn_title=”Explore our Video Tutorials” btn_link=”url:https%3A%2F%2Fdigi-desk.co.uk%2Fdigidesk-video-tutorials%2F|title:Hosted%20Contact%20Centre||” btn_align=”ubtn-center” btn_size=”ubtn-block” btn_title_color=”#ffffff” btn_bg_color=”” btn_hover=”ubtn-center-dg-bg” btn_bg_color_hover=”#239490″ btn_title_color_hover=”#ffffff” icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_border_style=”solid” btn_color_border=”rgba(255,255,255,0.9)” btn_color_border_hover=”#239490″ btn_border_size=”1″ btn_radius=”1″ btn_font_size=”desktop:15px;” css_adv_btn=”.vc_custom_1611836977547{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1611672799945{padding-top: 45px !important;padding-bottom: 55px !important;}” bg_color_value=”#ffffff”][vc_column][vc_column_text][/vc_column_text][vc_empty_space height=”25px”][vc_row_inner css=”.vc_custom_1611660662143{padding-right: 22% !important;padding-left: 22% !important;}”][vc_column_inner][ultimate_heading main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;”]DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” el_width=”70″ accent_color=”rgba(0,0,0,0.5)” css=”.vc_custom_1633684016470{padding-top: 30px !important;padding-bottom: 10px !important;}”][vc_row_inner css=”.vc_custom_1633613407494{padding-top: 20px !important;padding-right: 22% !important;padding-left: 22% !important;}”][vc_column_inner width=”1/2″][ultimate_heading main_heading=”St. Albans site” main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:20px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;”]4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ[/ultimate_heading][/vc_column_inner][vc_column_inner width=”1/2″][ultimate_heading main_heading=”Bournemouth site” main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:20px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;”]99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1633613407494{padding-top: 20px !important;padding-right: 22% !important;padding-left: 22% !important;}”][vc_column_inner][ultimate_heading main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:20px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:regular” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;” sub_heading_style=”font-weight:normal;font-style:normal;”]0330 998 0000  |  info@digi-desk.co.uk[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” el_width=”70″ accent_color=”rgba(0,0,0,0.5)” css=”.vc_custom_1633684188550{padding-top: 30px !important;padding-bottom: 35px !important;}”][trx_content align=”center”][4k_icon icon=”fa-youtube” icon_color=”#ffffff” icon_size=”20″ shape=”circle” shape_color=”#239490″ shape_size=”44″ hover_effect=”swipe-left” link=”https://www.youtube.com/channel/UCgzTBUQUta2eR8uvd0oLQcQ/” link_new_window=”new_window” float=”left” margin=”30″][4k_icon icon=”mn-linkedin-3″ icon_color=”#ffffff” icon_size=”26″ shape=”circle” shape_color=”#239490″ shape_size=”44″ hover_effect=”swipe-up” link=”https://www.linkedin.com/company/digidesk-platform/” link_new_window=”new_window” float=”left” overflow_next=”overflow” margin=”5″][4k_icon icon=”mn-twitterbird-3″ icon_color=”#ffffff” icon_size=”26″ shape=”circle” shape_color=”#239490″ shape_size=”44″ hover_effect=”swipe-right” link=”https://twitter.com/Digi_Desk” link_new_window=”new_window” float=”left” overflow_next=”overflow” margin=”5″][4k_icon icon=”mn-instagram-3″ icon_color=”#ffffff” icon_size=”26″ shape=”circle” shape_color=”#239490″ shape_size=”44″ hover_effect=”swipe-down” link=”https://www.instagram.com/digi_deskv4/” link_new_window=”new_window” float=”left” overflow_next=”overflow” margin=”5″][/trx_content][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” ult_hide_row_tablet_small=”xs_tablet” css=”.vc_custom_1633685143481{padding-top: 35px !important;padding-bottom: 55px !important;}” bg_color_value=”#ffffff”][vc_column][vc_column_text][/vc_column_text][vc_empty_space height=”25px”][vc_row_inner css=”.vc_custom_1633685375394{padding-right: 8% !important;padding-left: 8% !important;}”][vc_column_inner][ultimate_heading main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;”]DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” el_width=”70″ accent_color=”rgba(0,0,0,0.5)” css=”.vc_custom_1633685490778{padding-top: 30px !important;padding-bottom: 20px !important;}”][vc_row_inner css=”.vc_custom_1633613407494{padding-top: 20px !important;padding-right: 22% !important;padding-left: 22% !important;}”][vc_column_inner][ultimate_heading main_heading=”St. Albans” main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:20px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;” main_heading_margin=”margin-bottom:5px;”]4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”Bournemouth” main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:20px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;” main_heading_margin=”margin-bottom:5px;”]99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:18px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:regular” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;” sub_heading_style=”font-weight:normal;font-style:normal;”]0330 998 0000
info@digi-desk.co.uk[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” el_width=”70″ accent_color=”rgba(0,0,0,0.5)” css=”.vc_custom_1633685589321{padding-top: 35px !important;padding-bottom: 35px !important;}”][vc_row_inner content_placement=”middle” css=”.vc_custom_1633685403743{padding-right: 22% !important;padding-left: 22% !important;}”][vc_column_inner css=”.vc_custom_1611665122999{padding-left: 10% !important;}”][4k_icon icon=”fa-youtube” icon_color=”#ffffff” icon_size=”20″ shape=”circle” shape_color=”#239490″ shape_size=”44″ link=”https://www.youtube.com/channel/UCgzTBUQUta2eR8uvd0oLQcQ/” link_new_window=”new_window” float=”left” margin=”5″][4k_icon icon=”mn-linkedin-3″ icon_color=”#ffffff” icon_size=”26″ shape=”circle” shape_color=”#239490″ shape_size=”44″ link=”https://www.linkedin.com/company/digidesk-platform/” link_new_window=”new_window” float=”left” margin=”5″][4k_icon icon=”mn-twitterbird-3″ icon_color=”#ffffff” icon_size=”26″ shape=”circle” shape_color=”#239490″ shape_size=”44″ link=”https://twitter.com/Digi_Desk” link_new_window=”new_window” float=”left” margin=”5″][4k_icon icon=”mn-instagram-3″ icon_color=”#ffffff” icon_size=”26″ shape=”circle” shape_color=”#239490″ shape_size=”44″ link=”https://www.instagram.com/digi_deskv4/” link_new_window=”new_window” float=”left” margin=”5″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1611773140697{padding-top: 35px !important;padding-bottom: 55px !important;}” bg_color_value=”#ffffff”][vc_column][vc_column_text][/vc_column_text][vc_empty_space height=”25px”][vc_row_inner][vc_column_inner][ultimate_heading main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;”]DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” el_width=”70″ accent_color=”rgba(0,0,0,0.5)” css=”.vc_custom_1633685490778{padding-top: 30px !important;padding-bottom: 20px !important;}”][vc_row_inner css=”.vc_custom_1633613407494{padding-top: 20px !important;padding-right: 22% !important;padding-left: 22% !important;}”][vc_column_inner][ultimate_heading main_heading=”St. Albans” main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:20px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;” main_heading_margin=”margin-bottom:5px;”]4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”Bournemouth” main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:20px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;” main_heading_margin=”margin-bottom:5px;”]99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading_color=”#000000″ sub_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:18px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:regular” sub_heading_font_size=”desktop:15px;” sub_heading_line_height=”desktop:25px;” sub_heading_style=”font-weight:normal;font-style:normal;”]0330 998 0000
info@digi-desk.co.uk[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_separator color=”custom” el_width=”70″ accent_color=”rgba(0,0,0,0.5)” css=”.vc_custom_1633685589321{padding-top: 35px !important;padding-bottom: 35px !important;}”][vc_row_inner][vc_column_inner width=”1/6″][/vc_column_inner][vc_column_inner width=”1/6″][4k_icon icon=”fa-youtube” icon_color=”#ffffff” icon_size=”20″ shape=”circle” shape_color=”#239490″ shape_size=”44″ hover_effect=”swipe-left” link=”https://www.youtube.com/channel/UCgzTBUQUta2eR8uvd0oLQcQ/” float=”left” margin=”30″][/vc_column_inner][vc_column_inner width=”1/6″][4k_icon icon=”mn-linkedin-3″ icon_color=”#ffffff” icon_size=”26″ shape=”circle” shape_color=”#239490″ shape_size=”44″ hover_effect=”swipe-up” link=”https://www.linkedin.com/company/digidesk-platform/” link_new_window=”new_window” float=”left” overflow_next=”overflow” margin=”5″][/vc_column_inner][vc_column_inner width=”1/6″][4k_icon icon=”mn-twitterbird-3″ icon_color=”#ffffff” icon_size=”26″ shape=”circle” shape_color=”#239490″ shape_size=”44″ hover_effect=”swipe-right” link=”https://twitter.com/Digi_Desk” link_new_window=”new_window” float=”left” overflow_next=”overflow” margin=”5″][/vc_column_inner][vc_column_inner width=”1/6″][4k_icon icon=”mn-instagram-3″ icon_color=”#ffffff” icon_size=”26″ shape=”circle” shape_color=”#239490″ shape_size=”44″ hover_effect=”swipe-down” link=”https://www.instagram.com/digi_deskv4/” link_new_window=”new_window” float=”left” overflow_next=”overflow” margin=”5″][/vc_column_inner][vc_column_inner width=”1/6″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1572372644385{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column css=”.vc_custom_1572372653569{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][ultimate_modal modal_contain=”ult-vimeo” modal_on=”custom-selector” modal_on_selector=”.video” modal_size=”block” modal_style=”overlay-fade” overlay_bg_color=”#000000″ overlay_bg_opacity=”80″ content_bg_color=”#000000″ img_size=”80″][/ultimate_modal][ultimate_modal modal_on=”custom-selector” modal_on_selector=”.form” modal_size=”container” modal_style=”overlay-fade” overlay_bg_opacity=”80″ content_bg_color=”#ffffff” header_bg_color=”#ffffff” img_size=”16″ img_close_background_color=”#239490″ close_icon_position=”popup-edge-top-right”][dhvc_form id=”318″][/ultimate_modal][/vc_column][/vc_row]