t. 0330 998 0000
e. info@digi-desk.co.uk
t. 03300 200 499
e. info@digi-desk.co.uk

Social Media Management

DigiDesk’s powerful automation can identify influencers and key mentions, before prioritising & assigning to specific teams or agents.

Social Customer Service Solution

Help clients monitor their social media channels with a wide-range of real-time wallboards and respond to social mentions with innovative engagement options through DigiDesk’s Agent Workplace.

A Powerful USP

Add real value through DigiDesk’s social media monitoring and analysis solution. Track Twitter and Facebook activity through a range of real-time wallboards, with advanced engagement options.

Fully Customisable

DigiDesk’s real-time wallboards and on-demand reports are fully customisable, to ensure alignment with any brand guidelines and/or domain specific requirements your clients may have.

Self-Care Setup

Easily connect Twitter and Facebook owned accounts to DigiDesk. Configuration is intuitive & flexible, with a range of customisable settings. User guides & tutorials are available online.

Real-Time Insight

Monitor multi-channel social activity in real-time via a range of dedicated widgets, tracking volume of mentions, social influencers, advanced sentiment & text analytics, and more.

Intelligent Automation

Offer powerful automation to manage social media activity effectively. Engage through Agent Workplace, with real-time performance tracking and logging for every interaction.

On-Demand Reporting

Offer a wide range of on-demand reputation management reports, in-browser, with download options and flexible scheduling for email delivery via PDF or CSV.

WhatsApp for Business

Trustpilot Solution

WhatsApp Solution

Social Media Solution


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Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

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Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

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We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

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Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.