Social Media Monitoring & Engagement...
Enhance your social media management with DigiDesk’s powerful automation to identify influencers and key mentions, before prioritising & assigning to specific teams or agents.
Social Media Monitoring & Engagement...
Enhance your social media management with DigiDesk’s powerful automation to identify influencers and key mentions, before prioritising & assigning to specific teams or agents.
Social Customer Service Solution
Help clients monitor their social media channels with a wide-range of real-time wallboards and respond to social mentions with innovative engagement options through DigiDesk’s Agent Workplace.
A Powerful USP
Add real value through DigiDesk’s social media monitoring and analysis solution. Track Twitter and Facebook activity through a range of real-time wallboards, with advanced engagement options.
Fully Customisable
DigiDesk’s real-time wallboards and on-demand reports are fully customisable, to ensure alignment with any brand guidelines and/or domain specific requirements your clients may have.
Self-Care Set Up
Easily connect Twitter and Facebook owned accounts to DigiDesk. Configuration is intuitive & flexible, with a range of customisable settings. User guides & tutorials are available online.
Real-Time Insight
Monitor multi-channel social activity in real-time via a range of dedicated widgets, tracking volume of mentions, social influencers, advanced sentiment & text analytics, and more.
Intelligent Automation
Offer powerful automation to manage social media activity effectively. Engage through Agent Workplace, with real-time performance tracking and logging for every interaction.
On-Demand Reporting
Offer a wide range of on-demand performance and analysis reports, in-browser, with download options and flexible scheduling for email delivery via PDF or CSV.
Social Customer Service Solution
Help your clients monitor their social media channels and offer a wide-range of real-time wallboards and innovative engagement options through the DigiDesk platform.
A Powerful USP
Add real value through DigiDesk’s social media monitoring and analysis solution. Track Twitter and Facebook activity through a range of real-time wallboards, with advanced engagement options.
Fully Customisable
DigiDesk’s real-time wallboards and on-demand reports are fully customisable, to ensure alignment with any brand guidelines and/or domain specific requirements your clients may have.
Self-Care Set Up
Easily connect Twitter and Facebook owned accounts to DigiDesk. Configuration is intuitive & flexible, with a range of customisable settings. User guides & tutorials are available online.
Real-Time Insight
Monitor multi-channel social activity in real-time via a range of dedicated widgets, tracking volume of mentions, social influencers, advanced sentiment & text analytics, and more.
Intelligent Automation
Offer powerful automation to manage social media activity effectively. Engage through Agent Workplace, with real-time performance tracking and logging for every interaction.
On-Demand Reporting
Offer a wide range of on-demand performance and analysis reports, in-browser, with download options and flexible scheduling for email delivery via PDF or CSV.
Multi-Channel Customer Satisfaction Surveys
Class-leading white-label CSAT solutions through the DigiDesk platform, with simple integration & setup, powerful campaign management, self-care campaigns, on-demand reporting, and more. Digidesk’s intuitive, user-friendly design provides a consistent and engaging multi-channel customer experience, designed to increase uptake and completion rates, whilst reinforcing brand values.
Multi-Channel Customer Satisfaction Surveys
DigiDesk now supports multi-lingual CSAT campaigns, across over 100 languages. Create multiple campaigns, across voice and digital channels, for countries and languages across Europe and the World. Verbatim comments can be automatically translated into English. Customer comments will display in English, with an interactive ‘flag’ icon used to switch between English and native text. Automated sentiment analysis and text analytics will be based on the English text, to provide powerful real-time analysis, across all multi-lingual campaigns.
Trustpilot Review Management
Work with your clients to offer multilingual, real-time, analysis and engagement across Trustpilot reviews, in over 100 different languages. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.
Trustpilot Review Management
Work with your clients to offer multilingual, real-time, analysis and engagement across Trustpilot reviews, in over 100 different languages. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.
The Latest News From DigiDesk
DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.
St. Albans site
4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ
St Albans, Hertfordshire
AL3 4PQ
Bournemouth site
99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
Bournemouth, Dorset
BH8 8DY
0330 998 0000Â |Â info@digi-desk.co.uk
DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.
St. Albans
4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ
St Albans, Hertfordshire
AL3 4PQ
Bournemouth
99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk
info@digi-desk.co.uk
DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.
St. Albans
4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ
St Albans, Hertfordshire
AL3 4PQ
Bournemouth
99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk
info@digi-desk.co.uk