Email Management...

Manage Multiple Email Accounts, With Intelligent Distribution And Powerful Real-Time Analytics

Email Management...

Manage Multiple Email Accounts, With Intelligent Distribution And Powerful Real-Time Analytics

Intuitive Email Management

Emails managed through DigiDesk’s Agent Workplace benefit from intelligent distribution, real-time KPIs, advanced sentiment & textual analysis, and many more advanced features.

Analysis & Insight

Choose from a range of real-time widgets to track the volume of emails, agent assignment and response times. Track sentiment scores, text analytics and key topics, across your email channel.

Real-Time KPIs

Monitor a range of Key Performance Indicators (KPIs), to include total emails, total assigned, total completed and performance against a defined SLA… all broken down by individual agent.

Agent Workplace

Our cloud contact centre solution enables agents to review email history, customer records, wider conversation history and any attributed notes. Email interactions can be tagged and marked as completed.

Intelligent Distribution

Different email accounts (sales, support etc) can be routed to specific teams and agents, with the highest skill setting. Agents can manage multiple email accounts and assign emails to different teams or agents.

Advanced Features

A range of auto responses and pre-prepared templates can be set up, with advanced options around branding and design. Agents can easily select auto replies for increased consistency and speed of response.

Audit Trail & Reports

A full audit trail of all customer emails and agent responses is available, with a full set of agent and performance reports. All reports can be viewed online, as PDF, as CSV and can be set up as scheduled reports.

Intuitive Email Management

Emails managed through DigiDesk’s Agent Workplace benefit from intelligent distribution, real-time KPIs, advanced sentiment & textual analysis, and many more advanced features.

Analysis & Insight

Choose from a range of real-time widgets to track the volume of emails, agent assignment and response times. Track sentiment scores, text analytics and key topics, across your email channel.

Real-Time KPIs

Monitor a range of Key Performance Indicators (KPIs), to include total emails, total assigned, total completed and performance against a defined SLA… all broken down by individual agent.

Agent Workplace

Our cloud contact centre solution enables agents to review email history, customer records, wider conversation history and any attributed notes. Email interactions can be tagged and marked as completed.

Intelligent Distribution

Different email accounts (sales, support etc) can be routed to specific teams and agents, with the highest skill setting. Agents can manage multiple email accounts and assign emails to different teams or agents.

Advanced Features

A range of auto responses and pre-prepared templates can be set up, with advanced options around branding and design. Agents can easily select auto replies for increased consistency and speed of response.

Audit Trail & Reports

A full audit trail of all customer emails and agent responses is available, with a full set of agent and performance reports. All reports can be viewed online, as PDF, as CSV and can be set up as scheduled reports.

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Review Monitoring, Analysis & Engagement

Online Review Management forms part of our integrated range of digital solutions, designed to expand and enhance the flexibility and effectiveness of our hosted contact centre. DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

A visual example of DigiDesk's Analysis view, showcasing online reputation management in Daybreak skin

Review Monitoring, Analysis & Engagement

Online Review Management forms part of our integrated range of digital solutions, designed to expand and enhance the flexibility and effectiveness of our hosted contact centre. DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans site

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth site

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000  |  info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk