Email Management

Manage Multiple Email Accounts, With Intelligent Distribution And Powerful Real-Time Analytics

DigiDesk's Email Channel

Emails managed through DigiDesk’s Agent Workplace benefit from intelligent distribution, real-time KPIs, advanced sentiment & textual analysis, and many more advanced features.

Analysis and Insight

Choose from a range of real-time widgets to track the volume of emails, agent assignment and response times. Track sentiment scores, text analytics and key topics, across your email channel.

Real Time KPIs

Monitor a range of Key Performance Indicators (KPIs), to include total emails, total assigned, total completed and performance against a defined SLA… all broken down by individual agent.

Agent Workplace

Our cloud contact centre solution enables agents to review email history, customer records, wider conversation history and any attributed notes. Email interactions can be tagged and marked as completed.

Intelligent Distribution

Different email accounts (sales, support etc) can be routed to specific teams and agents, with the highest skill setting. Agents can manage multiple email accounts and assign emails to different teams or agents.

Advanced Features

A range of auto responses and pre-prepared templates can be set up, with advanced options around branding and design. Agents can easily select auto replies for increased consistency and speed of response.

Audit Trail & Reports

A full audit trail of all customer emails and agent responses is available, with a full set of agent and performance reports. All reports can be viewed online, as PDF, as CSV and can be set up as scheduled reports.

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Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”

“The team at DigiDesk were knowledgeable, professional and highly responsive throughout the deployment of our CSAT solution. We have been very impressed with the real-time feedback delivered by their solution, which has definitely helped motivate and engage our advisors. We would highly recommend working with this innovative and dynamic team!”

Email Management

Manage Multiple Email Accounts, With Intelligent Distribution And Powerful Real-Time Analytics

DigiDesk's Email Channel

Emails managed through DigiDesk’s Agent Workplace benefit from intelligent distribution, real-time KPIs, advanced sentiment & textual analysis, and many more advanced features.

Analysis and Insight

Real Time KPIs

Agent Workplace

Intelligent Distribution

Advanced Features

Audit Trail & Reports

AI & Automation

Whatsapp for Business

AI & Automation

Whatsapp for Business

How Customer Feedback Can Transform Agent Performance

10 Proven Ways to Build Agent Confidence

Why Call Centre Motivation Matters

How Customer Feedback Can Transform Agent Performance

10 Proven Ways to Build Agent Confidence

Comdata

Comdata improve client’s management of Trustpilot by 75%

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

DigiDesk Address

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