Social Media Management

Social Media Management With Advanced Engagement Options And Real-Time Monitoring.

DigiDesk's Social Media Channel

Enhance your Social Media Management through real-time monitoring & insight, intelligent workflow with powerful engagement options and live agent KPIs, innovative publishing tools and more.

Live Monitoring

Monitor the social sphere for brand mentions across multiple channels, including Twitter, Facebook, YouTube, Instagram, Google+ and more; with the ability to ‘listen’ for mentions across the wider web, forums and review sites.

Insight & Analysis

Powerful sentiment analysis and text analytics, with the ability to identify mentions from key customers and influencers. Track social activity through a series of live wallboards, with over 20 separate widgets to choose from.

Social Engagement

Our advanced agent workplace helps agents to review mentions, conversation history, agent notes and customer details before responding via public or private messages. A ‘split screen’ mode is also available to increase productivity.

Intelligent Workflow

Enhance your social media management with ‘workflow’ to identify key mentions, before prioritising & assigning to specific teams or agents. Workflow also identifies key words / phrases and high authority posts, to improve response time.

Publishing Options

KPIs & Reports

KPIs are available at agent and supervisor level, showing live stats on volume, completion rate and performance against an SLA. There are also daily, weekly and monthly reports tracking team and agent performance.