t. 03300 200 499
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Manage social media messages across multiple channels, including Facebook and Instagram. All customer messages are displayed on our live wallboards in real-time, showing customer name, date, time and sentiment.
Our advanced agent workplace helps agents to review messages, conversation history, agent notes and customer details before responding to messages effectively. A ‘split screen’ mode is also available to increase productivity.
Leverage the latest AI (Artificial Intelligence) to automatically reply and manage social media channels. We even have a module to help manage unexpected spikes by using AI to let the customer know we’re very busy, but will respond asap.
KPIs are available at agent and supervisor level, showing live stats on volume, completion rate and performance against an SLA. There are also daily, weekly and monthly reports tracking team and agent performance.
In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…
The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…
DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.
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We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.
