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The DigiDesk Platform

DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.

Cloud Contact Centre

The DigiDesk platform manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels.

Manage your WhatsApp Business messages through the DigiDesk platform...

Measure Customer Satisfaction, across multiple channels, through the DigiDesk CSAT Solution...

WhatsApp For Business

CSAT Surveys

UKCCF Midlands Networking Event

November 2, 2023

Social Customer Care

Creating Consistency Across Multiple Contact Channels

September 26, 2023

Cloud Contact Centre

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

August 1, 2023

Case Studies

UKCCF Midlands Networking Event

November 2, 2023

Social Customer Care

Creating Consistency Across Multiple Contact Channels

September 26, 2023

Cloud Contact Centre

Comdata

Comdata improve their client’s management of Trustpilot reviews by over 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”

“The team at DigiDesk were knowledgeable, professional and highly responsive throughout the deployment of our CSAT solution. We have been very impressed with the real-time feedback delivered by their solution, which has definitely helped motivate and engage our advisors. We would highly recommend working with this innovative and dynamic team!”

“We trialled a number of social media platforms, including Brandwatch and Sentiment Metrics, before coming across the DigiDesk product. I have to say that their understanding of our specific requirement here was excellent, only bettered by their ability to customise the live views and reporting to match that requirement perfectly"