Customer engagement, as it should be

A comprehensive, multi-channel contact management solution.

Customer engagement, as it should be

A comprehensive, multi-channel contact management solution.

Hosted Contact Centre

Hosted contact centre software to manage customer contacts across Voice, Email, Chat, SMS and Social channels.

Multi-Channel CSAT

Capture, measure and monitor voice of the customer and employee data (VoC & VoE), across multiple channels.

Dynamic FAQs

Customers can access help articles from any area of your website via a dynamic FAQs tab, without leaving the page.

Hosted Contact Centre

Hosted contact centre software to manage customer contacts across Voice, Email, Chat, and Social channels.

Multi-Channel CSAT

Capture, measure and monitor voice of the customer and employee data (VoC & VoE), across multiple channels.

Dynamic FAQs

Customers can access help articles from any area of your website via a dynamic FAQs tab, without leaving the page.

Analysis & Insight

DigiDesk offers a range of powerful, real-time wallboards to show the volume of customer contacts across each channel, with advanced text analytics and sentiment analysis. Supervisor dashboards then show a range of performance metrics for each channel, team and agent.

Analysis & Insight

Intelligent Distribution

Every customer contact, across voice, email, chat, SMS and social media will enter the platform and be distributed to an agent based on availability and skill level. Workflow can be set up to identify key customer contacts, assign to specific teams or agents and prioritise a response.

Intelligent Distribution

Agent Workplace

Our advanced agent workplace enables agents to manage customer contacts across multiple channels, consistently and effectively. There is a full, threaded conversation history to review, along with customer details, customer notes and a range of features to help optimise response time.

Agent Workplace

Our advanced agent workplace helps agents to mange customer contacts, across channel, consistently and effectively. There is a full omni-channel conversation history available, with customer details, customer notes and a range of features to help optimise response time.

Multi-Channel Surveys

Agents can seamlessly pass customers into post-interaction voice, SMS and digital surveys. Customer feedback is directly linked to the initial agent interaction, with agent performance tracking and a range of CSAT metrics available through real-time wallboards and reporting.