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Customer Engagement Evolved

Customer Engagement Evolved, DigiDesk strap-line

The Complete, Multi-Channel Contact Management Solution

The Complete, Multi-Channel Contact Management Solution

Hosted Contact Centre

Hosted contact centre software to manage customer contacts across Voice, Email, Chat, SMS and Social channels.

Multi-Channel CSAT Surveys

Capture, measure & monitor voice of the customer and employee (VoC & VoE), across multiple channels in real-time.

Online Review Management

Monitor and analyse Trustpilot reviews, with advanced engagement, to engage with your customers more effectively.

Hosted Contact Centre

Hosted contact centre software to manage customer contacts across Voice, Email, Chat, SMS and Social channels.

Multi-Channel CSAT

Capture, measure & monitor voice of the customer and employee data (VoC & VoE), across multiple channels in real-time.

Review Monitoring

Monitor and analyse Trustpilot reviews, with advanced engagement, to engage with your customers more effectively.

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

A visual example of DigiDesk's Analysis section in Daybreak skin

Multi-Channel Customer Satisfaction Surveys

Measure customer satisfaction across voice, email, chat, social media, web and SMS channels through a single platform. All customer scores and comments are delivered to a series of real-time wallboards, with advanced text analytics and sentiment analysis. Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).

A visual example of DigiDesk's Analysis section in Daybreak skin

Multi-Channel Customer Satisfaction Surveys

Measure customer satisfaction across voice, email, chat, social media, web and SMS channels through a single platform. All customer scores and comments are delivered to a series of real-time wallboards, with advanced text analytics and sentiment analysis. Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).

Online Review Management - Monitor, Analyse & Engage

DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

A visual example of DigiDesk's Analysis view, showcasing online reputation management in Daybreak skin

Online Review Management - Monitor, Analyse & Engage

DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

A visual example of DigiDesk's Analysis view, showcasing online reputation management in Daybreak skin

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The Latest News From DigiDesk

Need A Helping Hand?

Click below to browse our expanding collection of DigiDesk video tutorials

DigiDesk green logo

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.

DigiDesk green logo

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.

DigiDesk green logo

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.