Say Hello to DigiDesk...

DigiDesk is a market-leading cloud contact centre platform, featuring an innovative range of integrated digital solutions.

Say Hello to DigiDesk...

DigiDesk is a market-leading cloud contact centre platform, featuring an innovative range of integrated digital solutions.

Customer Engagement Evolved

Further enhance the customer experience with DigiDesk’s powerful range of integrated digital solutions; spanning multi-channel Customer Satisfaction Surveys, Online Review Management, Dynamic FAQs, and Multilingual Translation.

Cloud Contact Centre

Contact management software to manage customer contacts across Voice, Email, Chat, SMS and Social channels.

Multi-Channel CSAT Surveys

Capture, measure & monitor voice of the customer and employee (VoC & VoE), across multiple channels in real-time.

Online Review Management

Monitor and analyse Trustpilot reviews, with advanced engagement, to engage with your customers more effectively.

Customer Engagement Evolved

Further enhance the customer experience with DigiDesk’s powerful range of integrated digital solutions; spanning multi-channel Customer Satisfaction Surveys, Online Review Management, Dynamic FAQs, and Multilingual Translation.

Cloud Contact Centre

Contact management software to manage customer contacts across Voice, Email, Chat, SMS and Social channels.

Multi-Channel CSAT

Capture, measure & monitor voice of the customer and employee data (VoC & VoE), across multiple channels in real-time.

Review Monitoring

Monitor and analyse Trustpilot reviews, with advanced engagement, to engage with your customers more effectively.

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Multi-Channel Customer Satisfaction Surveys

Measure customer satisfaction across voice, email, chat, social media, web and SMS channels through a single platform. All customer scores and comments are delivered to a series of real-time wallboards, with advanced text analytics and sentiment analysis. Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).

Multi-Channel Customer Satisfaction Surveys

Measure customer satisfaction across voice, email, chat, social media, web and SMS channels through a single platform. All customer scores and comments are delivered to a series of real-time wallboards, with advanced text analytics and sentiment analysis. Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).

Online Review Management - Monitor, Analyse & Engage

DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

Online Review Management - Monitor, Analyse & Engage

DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans site

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth site

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000  |  info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk