Customer engagement, as it should be

A comprehensive, multi-channel contact management solution.

Customer engagement, as it should be

A comprehensive, multi-channel contact management solution.

Hosted Contact Centre

Hosted contact centre software to manage customer contacts across Voice, Email, Chat, and Social channels.

Multi-Channel CSAT

Capture, measure and monitor voice of the customer and employee data (VoC & VoE), across multiple channels.

Dynamic FAQs

Customers can access help articles from any area of your website via a dynamic FAQs tab, without leaving the page.

Hosted Contact Centre

Hosted contact centre software to manage customer contacts across Voice, Email, Chat, and Social channels.

Multi-Channel CSAT

Capture, measure and monitor voice of the customer and employee data (VoC & VoE), across multiple channels.

Dynamic FAQs

Customers can access help articles from any area of your website via a dynamic FAQs tab, without leaving the page.

Analysis & Insight

Every customer contact, across every contact channel, feeds into a series of real-time wallboards showing the volume of contacts (across channel), sentiment analysis and trending topics. Supervisor dashboards then show a range of performance metrics for each channel and agent.

Analysis & Insight

Multi-Channel Surveys

Agents can seamlessly pass customers into post-interaction voice, SMS and digital surveys. Customer feedback is directly linked to the initial agent interaction, with agent performance tracking and a range of CSAT metrics available through real-time wallboards and reporting.

Multi-Channel Surveys

Agent Workplace

Our advanced agent workplace helps agents to mange customer contacts, across channel, consistently and effectively. There is a full omni-channel conversation history available, with customer details, customer notes and a range of features to help optimise response time.