Analysis & Insight
Analysis & Insight
Intelligent Distribution
Every customer contact, across voice, email, chat, SMS and social media will enter the platform and be distributed to an agent based on availability and skill level. Workflow can be set up to identify key customer contacts, assign to specific teams or agents and prioritise a response.
Intelligent Distribution
Every customer contact, across voice, email, chat, SMS and social media will enter the platform and be distributed to an agent based on availability and skill level. Workflow can be set up to identify key customer contacts, assign to specific teams or agents and prioritise a response.
Agent Workplace
Agent Workplace
Multi-Channel Surveys
Multi-Channel Surveys
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