Voice Services And Support

Whether you’re operating a single site, multi-site or working remotely, DigiDesk’s voice services will keep you connected.

DigiDesk Voice Services

From number provisioning and intelligent call routing, to a wide-range of advanced connectivity options… whether you’re managing a single-site, multi-site, or home working; we can provide all of the voice services and support that your business requires.

Call Management

Manage inbound calls through network level IVR, call queueing, and skill-based routing, with a range of standard features available to manage your inbound calls, as well as advanced voice features like Queue Buster and Call Back options.

Call Recordings & Storage

Gain instant access to call recordings through the DigiDesk platform. With secure digital storage, our call recording and storage service means customers can archive calls, for regulatory or other purposes, for as long as they need.

Connectivity Options

Supporting PST telephone lines to host broadband, leased lines, and point-to-point private circuits up to 10 Gb, with additional hardware options. Whether you’re running a single site, multi-site or working remotely, DigiDesk will keep you connected.

Business Continuity

DigiDesk offers a range of automated DR (Disaster Recovery) scenarios and plans, as standard. Identifying a problem and re-routing calls to a new destination is quick, simple, and tracked through a series of real-time wallboards.

Secure PCI DSS Payments

Our secure PCI DSS payment solution enables users to process payments – securely – over the phone and receive authorisation whilst on the call, with real-time payment tracking, full transaction history and a range of dedicated reports.

Inbound Numbers

We provide access to all UK number ranges spanning 01, 02, 03 and 08 numbers. We can also provide a range of international freephone and in-country geographic numbers, all routed into the DigiDesk cloud contact centre platform.