Voice Services

Whether you’re operating a single site, multi-site or working remotely, DigiDesk’s voice services will keep you connected.

Voice Services

Whether you’re operating a single site, multi-site or working remotely, DigiDesk’s voice services will keep you connected.

Voice Services And Support

From number provisioning and intelligent call routing, to a wide-range of advanced connectivity options… whether you’re managing a single-site, multi-site, or home working; we can provide all of the voice services and support that your business requires.

A visual example of DigiDesk's cloud contact centre, engagement console

Inbound Numbers & Call Management

We provide access to all UK number ranges spanning 01, 02, 03 and 08 numbers. We can also provide a range of international freephone and in-country geographic numbers, all routed into the DigiDesk cloud contact centre platform.

Manage inbound calls through network level IVR, call queueing, and skill-based routing, with a range of standard features available to manage your inbound calls, as well as advanced voice features like Queue Buster and Call Back options.

Inbound Numbers & Call Management

We provide access to all UK number ranges spanning 01, 02, 03 and 08 numbers. We can also provide a range of international freephone and in-country geographic numbers, all routed into the DigiDesk cloud contact centre platform.

Manage inbound calls through network level IVR, call queueing, and skill-based routing, with a range of standard features available to manage your inbound calls, as well as advanced voice features like Queue Buster and Call Back options.

A visual example of DigiDesk's cloud contact centre, engagement console

Call Recording & Storage

Gain instant access to call recordings through the DigiDesk platform. With secure digital storage, our call recording and storage service means customers can archive calls, for regulatory or other purposes, for as long as they need.

A visual example of DigiDesk's CSAT Data Overview

Call Recording & Storage

Gain instant access to call recordings through the DigiDesk platform. With secure digital storage, our call recording and storage service means customers can archive calls, for regulatory or other purposes, for as long as they need.

A visual example of DigiDesk's CSAT Data Overview

A visual example of DigiDesk's Supervisor Dashboard view

Connectivity Options

Supporting PST telephone lines to host broadband, leased lines, and point-to-point private circuits up to 10 Gb, with additional hardware options. Whether you’re running a single site, multi-site or working remotely, DigiDesk will keep you connected.

Connectivity Options

Supporting PST telephone lines to host broadband, leased lines, and point-to-point private circuits up to 10 Gb, with additional hardware options. Whether you’re running a single site, multi-site or working remotely, DigiDesk will keep you connected.

A visual example of DigiDesk's Supervisor Dashboard view

Business Continuity

DigiDesk offers a range of automated DR (Disaster Recovery) scenarios and plans, as standard. Identifying a problem and re-routing calls to a new destination is quick, simple, and tracked through a series of real-time wallboards.

Business Continuity

DigiDesk offers a range of automated DR (Disaster Recovery) scenarios and plans, as standard. Identifying a problem and re-routing calls to a new destination is quick, simple, and tracked through a series of real-time wallboards.

A visual example of DigiDesk's Engagement view, showcasing Voice with PCI Payments

Secure PCI DSS Payments

Our secure PCI DSS payment solution enables users to process payments – securely – over the phone and receive authorisation whilst on the call, with real-time payment tracking, full transaction history and a range of dedicated reports.

Secure PCI DSS Payments

Our secure PCI DSS payment solution enables users to process payments – securely – over the phone and receive authorisation whilst on the call, with real-time payment tracking, full transaction history and a range of dedicated reports.

A visual example of DigiDesk's Engagement view, showcasing Voice with PCI Payments

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans site

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth site

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000  |  info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk