t. 0330 998 0000
e. info@digi-desk.co.uk
t. 03300 200 499
e. info@digi-desk.co.uk

CSAT Survey Solution

DigiDesk’s innovative white-label CSAT Surveys deliver real-time VoC insight, with advanced multilingual sentiment & text analytics

Customer Satisfaction Solutions

We work with a range of partners to deliver class-leading white-label CSAT solutions through the DigiDesk platform, with simple integration & setup, powerful campaign management, self-care campaigns, on-demand reporting, and more

Seamless Integration

Integration with DigiDesk is quick and simple. Once we receive survey data, DigiDesk manages the invite process across channels, such as SMS and Email, with full tracking via our audit trail.

Fully Customisable

Our CSAT campaigns, real-time wallboards, and on-demand reports are fully customisable to ensure alignment with any brand guidelines and/or domain specific requirements, etc.

Self-Care Campaigns

Voice and digital surveys can be set up and maintained, self-care. Configuration is intuitive & flexible, with a range of question types and design options. User guides and tutorials are available online.

Multi-Channel Surveys

Measure VoC feedback across Voice, SMS, Email, Chat, Social media, Web, and Trustpilot, through DigiDesk. Campaigns can be configured for post-interaction or managed via bulk uploads.

Real-Time Insight

Campaign data is delivered to our customisable wallboards in real-time. Live views can be configured to monitor multi-channel, multilingual VoC, with 20+ different CSAT widgets available.

On-Demand Reporting

Offer a wide range of on-demand CSAT performance & analysis reports, in-browser, with download options and flexible scheduling for email delivery via PDF or CSV.

FAQs Solution

Trustpilot Solution

FAQs Solution

Trustpilot Solution


Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

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Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.