Class-Leading CSAT Surveys...

DigiDesk’s innovative white-label Customer Satisfaction Surveys deliver real-time VoC insight, with advanced multilingual sentiment & text analytics

Class-Leading CSAT Surveys...

DigiDesk’s innovative white-label Customer Satisfaction Surveys deliver real-time VoC insight, with advanced multilingual sentiment & text analytics

CSAT Survey Solutions

We work with a range of partners to deliver class-leading white-label CSAT solutions through the DigiDesk platform, with simple integration & setup, powerful campaign management, self-care campaigns, on-demand reporting, and more…

Seamless Integration

Integration with DigiDesk is quick and simple. Once we receive survey data, DigiDesk manages the invite process across channels, such as SMS and Email, with full tracking via our audit trail.

Fully Customisable

Our CSAT campaigns, real-time wallboards, and on-demand reports are fully customisable to ensure alignment with any brand guidelines and/or domain specific requirements, etc.

Self-Care Campaigns

Voice and digital surveys can be set up and maintained, self-care. Configuration is intuitive & flexible, with a range of question types and design options. User guides and tutorials are available online.

Multi-Channel Surveys

Measure VoC feedback across Voice, SMS, Email, Chat, Social media, Web, and Trustpilot, through DigiDesk. Campaigns can be configured for post-interaction or managed via bulk uploads.

Real-Time Insight

Campaign data is delivered to our customisable wallboards in real-time. Live views can be configured to monitor multi-channel, multilingual VoC, with 20+ different CSAT widgets available.

On-Demand Reporting

Offer a wide range of on-demand CSAT performance & analysis reports, in-browser, with download options and flexible scheduling for email delivery via PDF or CSV.

CSAT Survey Solutions

We work with a range of partners to deliver class-leading white-label CSAT solutions through the DigiDesk platform, with simple integration & setup, powerful campaign management, self-care campaigns, on-demand reporting, and more…

Seamless Integration

Integration with DigiDesk is quick and simple. Once we receive survey data, DigiDesk manages the invite process across channels, such as SMS and Email, with full tracking via our audit trail.

Fully Customisable

Our CSAT campaigns, real-time wallboards, and on-demand reports are fully customisable to ensure alignment with any brand guidelines and/or domain specific requirements, etc.

Self-Care Campaigns

Voice and digital surveys can be set up and maintained, self-care. Configuration is intuitive & flexible, with a range of question types and design options. User guides and tutorials are available online.

Multi-Channel Surveys

Measure VoC feedback across Voice, SMS, Email, Chat, Social media, Web, and Trustpilot, through DigiDesk. Campaigns can be configured for post-interaction or managed via bulk uploads.

Real-Time Insight

Campaign data is delivered to our customisable wallboards in real-time. Live views can be configured to monitor multi-channel, multilingual VoC, with 20+ different CSAT widgets available.

On-Demand Reporting

Offer a wide range of on-demand CSAT performance & analysis reports, in-browser, with download options and flexible scheduling for email delivery via PDF or CSV.

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

A visual example of DigiDesk's customer facing Dynamic FAQs tab

Dynamic FAQs Software

If you’re clients’ are looking to encourage self-service, but with an intelligent support option, DigiDesk has the perfect solution… Our dynamic FAQs software has been developed to encourage highly efficient self-service, so users can access contextually relevant help articles without having to leave the page.

Dynamic FAQs Software

If you’re clients’ are looking to encourage self-service, but with an intelligent support option, DigiDesk has the perfect solution… Our dynamic FAQs software has been developed to encourage highly efficient self-service, so users can access contextually relevant help articles without having to leave the page.

A visual example of DigiDesk's customer facing Dynamic FAQs tab

Trustpilot Review Management

Work with your clients to offer multilingual, real-time, analysis and engagement across Trustpilot reviews, in over 100 different languages. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

A visual example of DigiDesk's Analysis view, showcasing online reputation management in Daybreak skin

Trustpilot Review Management

Work with your clients to offer multilingual, real-time, analysis and engagement across Trustpilot reviews, in over 100 different languages. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

A visual example of DigiDesk's Analysis view, showcasing online reputation management in Daybreak skin

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DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans site

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth site

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000  |  info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk