Introducing Queue Buster

Introducing Queue Buster

Manage Queues Effectively, With Advanced Call Back Options

Manage Queues Effectively, With Advanced Call Back Options

Advanced Config

Users can manage all voice prompts and configure a call queuing routine that presents a call back option to customers. Customers can confirm their CLI or enter an alternate number, with IVR validation and management.

Retain Queue Position

If you choose the ‘Retain Position in Queue’ option, the customer call will keep it’s place within the queue and when the call reaches the end of the queue, the call back request will be routed to the next available agent.

Call-Back List

When choosing ‘Call Back’, customer calls will be added to a dynamic list of call back requests. This enables you to wait until x number of agents are free to make the call back or assign agents to manage call backs.

Call-Back Presentation

When an agent becomes available, call back requests are presented to the agent and, on answer, the call is routed to the customer’s phone number. Rules can be set up on how to manage busy tones, no answer and leaving voicemails.

Real-Time Stats

Whether you choose to retain position in queue or use a dynamic call back list, live stats are available to track the number of customers awaiting a call back, alongside agent availability and associated KPIs on all call back requests.

On-Demand Reports

Comprehensive reporting is available with key call back statistics, for all campaigns, teams and agents. Reports can be viewed online, as PDF, as CSV and can be scheduled to deliver on a daily, weekly or monthly basis.

Advanced Config

Users can manage all voice prompts and configure a call queuing routine that presents a call back option to customers. Customers can confirm their CLI or enter an alternate number, with IVR validation and management.

Retain Queue Position

If you choose the ‘Retain Position in Queue’ option, the customer call will keep it’s place within the queue and when the call reaches the end of the queue, the call back request will be routed to the next available agent.

Call-Back List

When choosing ‘Call Back’, customer calls will be added to a dynamic list of call back requests. This enables you to wait until x number of agents are free to make the call back or assign agents to manage call backs.

Call-Back Presentation

When an agent becomes available, call back requests are presented to the agent and, on answer, the call is routed to the customer’s phone number. Rules can be set up on how to manage busy tones, no answer and leaving voicemails.

Real-Time Stats

Whether you choose to retain position in queue or use a dynamic call back list, live stats are available to track the number of customers awaiting a call back, alongside agent availability and associated KPIs on all call back requests.

On-Demand Reports

Comprehensive reporting is available with key call back statistics, for all campaigns, teams and agents. Reports can be viewed online, as PDF, as CSV and can be scheduled to deliver on a daily, weekly or monthly basis.

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Book your 30 minute tour of DigiDesk, today

Managing Inbound & Outbound Voice

Manage inbound and outbound voice channels effectively through powerful network-level routing options and intelligent call distribution rules. Track every call through a range of real-time wallboards, with a full audit trail and call recording.

Managing Inbound & Outbound Voice

Manage inbound and outbound voice channels effectively through powerful network-level routing options and intelligent call distribution rules. Track every call through a range of real-time wallboards, with a full audit trail and call recording.

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DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.