Customer Satisfaction Surveys

DigiDesk’s innovative CSAT Surveys Capture Real-Time Feedback, With Advanced Sentiment & Text Analytics

Multi-Channel CSAT Surveys

Our intuitive, user-friendly design provides a consistent and engaging multi-channel customer experience, designed to increase uptake and completion rates, whilst reinforcing brand values.

Multi-Channel Surveys

Measure customer satisfaction & Feedback across Voice, Email, Chat, Social media, Web, SMS and review sites, through a single platform. Campaigns can be configured for post-interaction or managed via bulk uploads.

Real-Time Wallboards

All customer scores and verbatim comments are delivered to our wallboards in real-time. A series of live views can be set up to monitor the Voice of your Customer (VoC), with over 20 different CSAT widgets available.

Text Analytics

We use an advanced sentiment engine to automatically identify positive and negative customer comments. We then use keyword tables to help identify complaints, agent praise and other significant topics of interest.

Post-Call Surveys

Customer calls can be transferred into an automated IVR survey, which asks a number of questions and captures verbatim comments. We can track agent, customer and other related details within the customer survey record.

SMS Campaigns

We can set up SMS campaigns, with questions and answers managed directly through SMS messaging. Or we can set up SMS campaigns, with an embedded hyperlink, which links through to a configurable web-based survey.

Digital Channels

Multiple campaigns can be set up for digital channels, including email, Live Chat, Social Media and Web channels. Web-based surveys can be configured with a range of question types and branding / design options.