Customer Satisfaction Surveys

DigiDesk’s innovative CSAT Surveys Capture Real-Time Feedback, With Advanced Sentiment & Text Analytics

Multi-Channel CSAT Surveys

Our intuitive, user-friendly design provides a consistent and engaging multi-channel customer experience, designed to increase uptake and completion rates, whilst reinforcing brand values.

Multi-Channel Surveys

Measure customer satisfaction & Feedback across Voice, Email, Chat, Social media, Web, SMS and review sites, through a single platform. Campaigns can be configured for post-interaction or managed via bulk uploads.

Real-Time Wallboards

All customer scores and verbatim comments are delivered to our wallboards in real-time. A series of live views can be set up to monitor the Voice of your Customer (VoC), with over 20 different CSAT widgets available.

Text Analytics

We use an advanced sentiment engine to automatically identify positive and negative customer comments. We then use keyword tables to help identify complaints, agent praise and other significant topics of interest.

Post-Call Surveys

Customer calls can be transferred into an automated IVR survey, which asks a number of questions and captures verbatim comments. We can track agent, customer and other related details within the customer survey record.

SMS Campaigns

We can set up SMS campaigns, with questions and answers managed directly through SMS messaging. Or we can set up SMS campaigns, with an embedded hyperlink, which links through to a configurable web-based survey.

Digital Channels

Multiple campaigns can be set up for digital channels, including email, Live Chat, Social Media and Web channels. Web-based surveys can be configured with a range of question types and branding / design options.

WhatsApp for Business

Trustpilot Management

WhatsApp Solution

Trustpilot Management

How Customer Feedback Can Transform Agent Performance

June 6, 2025

Agent Performance Cloud Contact Centre Voice of the Customer

10 Proven Ways to Build Agent Confidence

May 13, 2025

Agent Performance Cloud Contact Centre Voice of the Customer

Why Call Centre Motivation Matters

April 24, 2025

Agent Performance Cloud Contact Centre Voice of the Customer

How Customer Feedback Can Transform Agent Performance

June 6, 2025

Agent Performance Cloud Contact Centre Voice of the Customer

10 Proven Ways to Build Agent Confidence

May 13, 2025

Agent Performance Cloud Contact Centre Voice of the Customer

Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”

“The team at DigiDesk were knowledgeable, professional and highly responsive throughout the deployment of our CSAT solution. We have been very impressed with the real-time feedback delivered by their solution, which has definitely helped motivate and engage our advisors. We would highly recommend working with this innovative and dynamic team!”

Customer Satisfaction Surveys

DigiDesk’s innovative CSAT Surveys Capture Real-Time Feedback, With Advanced Sentiment & Text Analytics

Multi-Channel CSAT Surveys

Our intuitive, user-friendly design provides a consistent and engaging multi-channel customer experience, designed to increase uptake and completion rates, whilst reinforcing brand values.

Multi-Channel Surveys

Real-Time Wallboards

Text Analytics

Post-Call Surveys

SMS Campaigns

Digital Channels

WhatsApp for Business

Trustpilot Management

WhatsApp Solution

Trustpilot Management

How Customer Feedback Can Transform Agent Performance

10 Proven Ways to Build Agent Confidence

Why Call Centre Motivation Matters

How Customer Feedback Can Transform Agent Performance

10 Proven Ways to Build Agent Confidence

Comdata

Comdata improve client’s management of Trustpilot by 75%

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

DigiDesk Address

Helpful Links

Want to Chat?

Partner Collateral

Video Tutorials On-Demand

How can we help?

Fancy a 30 day free trial?

About Us

Supported Channels

Voice Solutions

Digital Solutions

Book Your Tour of DigiDesk

Dedicated Partner Solutions

Fancy a 30 day free trial?

Supported Channels

Voice Solutions

Digital Solutions