Multilingual Translation...
Multilingual Translation...
Innovative Multilingual Translation
Interactive Analysis
Track customer comments, across multiple languages, with the opportunity to automatically translate all text into English. Any foreign language comment will still have a country flag to instantly switch between native and English text.
Automated Sentiment
Our automated sentiment engine is primarily based on English text. But, through translation of foreign language comments, we can now offer accurate sentiment analysis for all multi-lingual reviews and comments.
Text Analytics
Through translation, we now offer our full range of Word Clouds and Key Word tracking widgets for multi-lingual campaigns and foreign languages. Easily review and compare text analytics, with support for over 100 languages.
Tabular Views
It is still important to record and store both the native language comments and the English translation. That is why, whether you’re using our Data Overview or Audit Trail, you’re easily able to access both at the click of a button.
Engagement & Replies
Depending on settings, agents can review all customer comments in English, whilst still being able to switch seamlessly to the foreign text. Agents can even craft replies in English and click a ‘Translate’ option to reply to customers natively.
On-Demand Reporting
All of our standard Reports will enable the user to review comments, across multiple languages, in a default of English text. Alternatively, the user can select from a filter to still display the native, foreign language comments.
Innovative Multilingual Translation
Interactive Analysis
Track customer comments, across multiple languages, with the opportunity to automatically translate all text into English. Any foreign language comment will still have a country flag to instantly switch between native and English text.
Automated Sentiment
Our automated sentiment engine is primarily based on English text. But, through translation of foreign language comments, we can now offer accurate sentiment analysis for all multi-lingual reviews and comments.
Text Analytics
Through translation, we now offer our full range of Word Clouds and Key Word tracking widgets for multi-lingual campaigns and foreign languages. Easily review and compare text analytics, with support for over 100 languages.
Tabular Views
It is still important to record and store both the native language comments and the English translation. That is why, whether you’re using our Data Overview or Audit Trail, you’re easily able to access both at the click of a button.
Engagement & Replies
Depending on settings, agents can review all customer comments in English, whilst still being able to switch seamlessly to the foreign text. Agents can even craft replies in English and click a ‘Translate’ option to reply to customers natively.
On-Demand Reporting
All of our standard Reports will enable the user to review comments, across multiple languages, in a default of English text. Alternatively, the user can select from a filter to still display the native, foreign language comments.
CSAT Surveys Supporting over 100 Languages
CSAT Surveys Supporting over 100 Languages
Multilingual Online Review Management
Multilingual Online Review Management
The Latest News From DigiDesk
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The Latest News From DigiDesk
Want To See More?
St. Albans site
St Albans, Hertfordshire
AL3 4PQ
Bournemouth site
Bournemouth, Dorset
BH8 8DY
St. Albans
St Albans, Hertfordshire
AL3 4PQ
Bournemouth
Bournemouth, Dorset
BH8 8DY
info@digi-desk.co.uk
St. Albans
St Albans, Hertfordshire
AL3 4PQ
Bournemouth
Bournemouth, Dorset
BH8 8DY
info@digi-desk.co.uk