Multilingual Translation...

Automated translation supporting over 100 languages for Trustpilot Reviews and CSAT comments

Multilingual Translation...

Automated translation supporting over 100 languages for Trustpilot Reviews and CSAT comments

Innovative Multilingual Translation

Create multiple campaigns, across DigiDesk’s voice and digital channels, for countries and languages spanning Europe and the World.

Interactive Analysis

Track customer comments, across multiple languages, with the opportunity to automatically translate all text into English. Any foreign language comment will still have a country flag to instantly switch between native and English text.

Automated Sentiment

Our automated sentiment engine is primarily based on English text. But, through translation of foreign language comments, we can now offer accurate sentiment analysis for all multi-lingual reviews and comments.

Text Analytics

Through translation, we now offer our full range of Word Clouds and Key Word tracking widgets for multi-lingual campaigns and foreign languages. Easily review and compare text analytics, with support for over 100 languages.

Tabular Views

It is still important to record and store both the native language comments and the English translation. That is why, whether you’re using our Data Overview or Audit Trail, you’re easily able to access both at the click of a button.

Engagement & Replies

Depending on settings, agents can review all customer comments in English, whilst still being able to switch seamlessly to the foreign text. Agents can even craft replies in English and click a ‘Translate’ option to reply to customers natively.

On-Demand Reporting

All of our standard Reports will enable the user to review comments, across multiple languages, in a default of English text. Alternatively, the user can select from a filter to still display the native, foreign language comments.

Innovative Multilingual Translation

Create multiple campaigns, across DigiDesk’s voice and digital channels, for countries and languages spanning Europe and the World.

Interactive Analysis

Track customer comments, across multiple languages, with the opportunity to automatically translate all text into English. Any foreign language comment will still have a country flag to instantly switch between native and English text.

Automated Sentiment

Our automated sentiment engine is primarily based on English text. But, through translation of foreign language comments, we can now offer accurate sentiment analysis for all multi-lingual reviews and comments.

Text Analytics

Through translation, we now offer our full range of Word Clouds and Key Word tracking widgets for multi-lingual campaigns and foreign languages. Easily review and compare text analytics, with support for over 100 languages.

Tabular Views

It is still important to record and store both the native language comments and the English translation. That is why, whether you’re using our Data Overview or Audit Trail, you’re easily able to access both at the click of a button.

Engagement & Replies

Depending on settings, agents can review all customer comments in English, whilst still being able to switch seamlessly to the foreign text. Agents can even craft replies in English and click a ‘Translate’ option to reply to customers natively.

On-Demand Reporting

All of our standard Reports will enable the user to review comments, across multiple languages, in a default of English text. Alternatively, the user can select from a filter to still display the native, foreign language comments.

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

A visual example of DigiDesk's Analysis section in Daybreak skin

CSAT Surveys Supporting over 100 Languages

Measure customer satisfaction across voice, email, chat, social media, web and SMS channels through a single platform. All customer scores and comments are delivered to a series of real-time wallboards, with advanced text analytics and sentiment analysis. Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).

A visual example of DigiDesk's Analysis section in Daybreak skin

CSAT Surveys Supporting over 100 Languages

Measure customer satisfaction across voice, email, chat, social media, web and SMS channels through a single platform. All customer scores and comments are delivered to a series of real-time wallboards, with advanced text analytics and sentiment analysis. Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).

Multilingual Online Review Management

DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

A visual example of DigiDesk's Analysis view, showcasing online reputation management in Daybreak skin

Multilingual Online Review Management

DigiDesk enables you to monitor and analyse reviews from a range of review sites, such as, Trustpilot. Track customer reviews in real-time, with advanced text analytics and sentiment analysis. Use powerful workflow to identify key reviews, assign to specific teams or agents and respond effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer reviews and agent replies.

A visual example of DigiDesk's Analysis view, showcasing online reputation management in Daybreak skin

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The Latest News From DigiDesk

Want To See More?

Click below to launch our latest video detailing DigiDesk’s Trustpilot integration

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans site

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth site

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000  |  info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk