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t. 03300 200 499
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Book your 30 minute tour of DigiDesk, today

WhatsApp for Business

Manage your WhatsApp business messages effectively through the DigiDesk platform.

WhatsApp Business Messages

Manage your WhatsApp Business messages through the DigiDesk platform, with intelligent distribution, real-time KPIs, advanced sentiment & textual analysis, and many more advanced features.

Got a question? Click here

Analysis and Insight

Choose from a range of real-time widgets to track the volume of WhatsApp messages, agent assignment and response times. Track sentiment scores, text analytics and key topics, across your WhatsApp channel.

Real Time KPIs

Monitor a range of Key Performance Indicators (KPIs), to include total WhatsApp messages, total assigned, total completed and performance against a defined SLA… all broken down by individual agent.

Agent Workplace

Our cloud contact centre solution enables agents to review WhatsApp message history, customer records, wider conversation history and any attributed notes. WhatsApp messages can be tagged and marked as completed.

Intelligent Distribution

Different WhatsApp accounts (sales, support etc) can be routed to specific teams and agents, with the highest skill setting. Agents can manage multiple WhatsApp accounts and assign messages to different teams or agents.

Advanced Features

A range of auto responses and pre-prepared templates can be set up, with advanced options to send intelligent auto replies. Agents can easily select auto replies for increased consistency and speed of response.

Audit Trail & Reports

A full audit trail of all customer messages and agent responses is available, with a full set of agent and performance reports. All reports can be viewed online, as PDF, as CSV and can be set up as scheduled reports.

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Trustpilot Management

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Live Chat

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Trustpilot Management

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UKCCF Midlands Networking Event

November 2, 2023
Social Customer Care

Creating Consistency Across Multiple Contact Channels

September 26, 2023
Cloud Contact Centre

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

August 1, 2023
Case Studies

UKCCF Midlands Networking Event

November 2, 2023
Social Customer Care

Creating Consistency Across Multiple Contact Channels

September 26, 2023
Cloud Contact Centre

Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Read the full case study

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

Read the full case study

Playlist

7 Videos

DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.

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Bournemouth, Dorset, BH1 1JN

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Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

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Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

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The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsHead of Consumer Engagement
“We trialled a number of social media platforms before coming across the DigiDesk product. I have to say that their understanding of our specific requirement was excellent, only bettered by their ability to customise the live views and reporting to match that requirement perfectly"
Paul RidgewayHead of Merchandising
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Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

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Cloud Contact Centre Solution

Supported Channels

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Digital Solutions