t. 0330 998 0000
e. info@digi-desk.co.uk
t. 03300 200 499
e. info@digi-desk.co.uk

WhatsApp for Business

Manage your WhatsApp business messages effectively through the DigiDesk platform.

WhatsApp Business Messages

Manage your WhatsApp Business messages through the DigiDesk platform, with intelligent distribution, real-time KPIs, advanced sentiment & textual analysis, and many more advanced features.

Analysis and Insight

Choose from a range of real-time widgets to track the volume of WhatsApp messages, agent assignment and response times. Track sentiment scores, text analytics and key topics, across your WhatsApp channel.

Real Time KPIs

Monitor a range of Key Performance Indicators (KPIs), to include total WhatsApp messages, total assigned, total completed and performance against a defined SLA… all broken down by individual agent.

Agent Workplace

Our cloud contact centre solution enables agents to review WhatsApp message history, customer records, wider conversation history and any attributed notes. WhatsApp messages can be tagged and marked as completed.

Intelligent Distribution

Different WhatsApp accounts (sales, support etc) can be routed to specific teams and agents, with the highest skill setting. Agents can manage multiple WhatsApp accounts and assign messages to different teams or agents.

Advanced Features

A range of auto responses and pre-prepared templates can be set up, with advanced options to send intelligent auto replies. Agents can easily select auto replies for increased consistency and speed of response.

Audit Trail & Reports

A full audit trail of all customer messages and agent responses is available, with a full set of agent and performance reports. All reports can be viewed online, as PDF, as CSV and can be set up as scheduled reports.

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Trustpilot Management

Live Chat

Trustpilot Management


Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

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Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

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How can we help?

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Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.