Multilingual Trustpilot Review Management...

Monitor, analyse and respond to multilingual Trustpilot reviews, in real-time, through the DigiDesk platform

Multilingual Trustpilot Review Management...

Monitor, analyse and respond to multilingual Trustpilot reviews, in real-time, through the DigiDesk platform

Trustpilot Review Management

Work with your clients to offer real-time analysis and engagement across Trustpilot reviews, in over 100 different languages. Add powerful insight, automated engagement options, and more…

A Powerful USP

Introduce real-time monitoring and analysis of Trustpilot reviews with advanced, multilingual sentiment and text analytics. Add real value with DigiDesk’s Trustpilot integration.

Fully Customisable

Our white-label live wallboards and on-demand reports are fully customisable, to ensure alignment with any brand guidelines and/or domain specific requirements, etc.

Self-Care Set Up

Trustpilot accounts can be set up and maintained, self-care. Configuration is intuitive & flexible, with a range of customisable settings. User guides & tutorials are available online.

Real-Time Insight

Monitor reviews in real-time via a range of widgets. Track review scores, with advanced sentiment analysis and text analytics. We can even auto-translate reviews into English for 100+ languages.

Intelligent Automation

Auto-respond to 5 star reviews with a custom message. Prioritise low scoring reviews, to be managed accurately and efficiently by agents, within DigiDesk’s Agent Workplace.

On-Demand Reporting

Offer a wide range of on-demand reputation management reports, in-browser, with download options and flexible scheduling for email delivery via PDF or CSV.

Online Reputation Management

Work with your clients to offer real-time analysis and engagement across Trustpilot reviews, in over 100 different languages. Add powerful insight, automated engagement options, and more…

A Powerful USP

Introduce real-time monitoring and analysis of Trustpilot reviews with advanced, multilingual sentiment and text analytics. Add real value with DigiDesk’s Trustpilot integration.

Fully Customisable

Our white-label live wallboards and on-demand reports are fully customisable, to ensure alignment with any brand guidelines and/or domain specific requirements, etc.

Self-Care Set Up

Trustpilot accounts can be set up and maintained, self-care. Configuration is intuitive & flexible, with a range of customisable settings. User guides & tutorials are available online.

Real-Time Insight

Monitor reviews in real-time via a range of widgets. Track review scores, with advanced sentiment analysis and text analytics. We can even auto-translate reviews into English for 100+ languages.

Intelligent Automation

Auto-respond to 5 star reviews with a custom message. Prioritise low scoring reviews, to be managed accurately and efficiently by agents, within DigiDesk’s Agent Workplace.

On-Demand Reporting

Offer a wide range of on-demand reputation management reports, in-browser, with download options and flexible scheduling for email delivery via PDF or CSV.

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

A visual example of DigiDesk's cloud contact centre, engagement console

Social Media Management Solution

Enhance your Social Media Management through real-time monitoring, insight and engagement with powerful automated engagement options, live agent KPIs, innovative publishing tools and more.. Use workflow to identify key customers and influencers, assign inbound mentions to specific teams or agents, and respond to messages effectively through our Agent Workplace.

A visual example of DigiDesk's cloud contact centre, engagement console

Social Media Management Solution

Enhance your Social Media Management through real-time monitoring, insight and engagement with powerful automated engagement options, live agent KPIs, innovative publishing tools and more.. Use workflow to identify key customers and influencers, assign inbound mentions to specific teams or agents, and respond to messages effectively through our Agent Workplace. Track individual agent response times and access a full audit trail of all customer comments and agent replies.

Multi-Channel Customer Satisfaction Surveys

Class-leading white-label CSAT solutions through the DigiDesk platform, with simple integration & setup, powerful campaign management, self-care campaigns, on-demand reporting, and more. Digidesk’s intuitive, user-friendly design provides a consistent and engaging multi-channel customer experience, designed to increase uptake and completion rates, whilst reinforcing brand values.

Multi-Channel Customer Satisfaction Surveys

DigiDesk now supports multi-lingual CSAT campaigns, across over 100 languages. Create multiple campaigns, across voice and digital channels, for countries and languages across Europe and the World. Verbatim comments can be automatically translated into English. Customer comments will display in English, with an interactive ‘flag’ icon used to switch between English and native text. Automated sentiment analysis and text analytics will be based on the English text, to provide powerful real-time analysis, across all multi-lingual campaigns.

The Latest News From DigiDesk

Need A Helping Hand?

Click below to browse our expanding collection of DigiDesk video tutorials

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans site

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth site

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000  |  info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk