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Introducing Outbound Dialler

Introducing Outbound Dialler

Powerful Campaign Management, With Real-Time Tracking

Powerful Campaign Management, With Real-Time Tracking

Intelligent Distribution

Outbound campaigns can be loaded into the system and calls automatically distributed across a range of teams and agents. Choose from a progressive or preview dialler mode.

Analysis & Insight

Choose from a range of templates and real-time widgets to track the volume of outbound calls, showing calls connected, pre-assigned, answered, missed and abandoned.

Real-Time KPIs

Monitor a range of Key Performance Indicators (KPIs) for outbound calls, including total number of calls, calls answered, calls missed, AVG call duration and SLAs… all broken down by individual agent.

Agent Workplace

Our cloud contact centre solution enables agents to review call details, the customer record, conversation history and any customer notes. Interactions can be tagged and marked as open or closed.

Call Recordings

Gain immediate access to outbound call recordings. Search by service number, agent, date or CLI. Recordings can be reviewed from within the platform, or download in mp3 format.

Secure PCI Payments

Agents can pause and resume call recordings. We can also integrate our secure PCI payment gateway for PCI Compliant call recording, with real-time tracking of payments and full audit trail.

Intelligent Distribution

Outbound campaigns can be loaded into the system and calls automatically distributed across a range of teams and agents. Choose from a progressive or preview dialler mode.

Analysis & Insight

Choose from a range of templates and real-time widgets to track the volume of outbound calls, showing calls connected, pre-assigned, answered, missed and abandoned.

Real-Time KPIs

Monitor a range of Key Performance Indicators (KPIs) for outbound calls, including total number of calls, calls answered, calls missed, AVG call duration and SLAs… all broken down by individual agent.

Agent Workplace

Our cloud contact centre solution enables agents to review call details, the customer record, conversation history and any customer notes. Interactions can be tagged and marked as open or closed.

Secure PCI Payments

Agents can pause and resume call recordings. We can also integrate our secure payment gateway for PCI Compliant call recording, with real-time tracking of payments and full audit trail.

Call Recordings

Gain immediate access to outbound call recordings. Search by service number, agent, date or CLI. Recordings can be reviewed from within the platform, or download in mp3 format.

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Managing Inbound & Outbound Voice

Manage inbound and outbound voice channels effectively through powerful network-level routing options and intelligent call distribution rules. Track every call through a range of real-time wallboards, with a full audit trail and call recording.

A visual example of DigiDesk's cloud contact centre, engagement console

Managing Inbound & Outbound Voice

Manage inbound and outbound voice channels effectively through powerful network-level routing options and intelligent call distribution rules. Track every call through a range of real-time wallboards, with a full audit trail and call recording.

A visual example of DigiDesk's cloud contact centre, engagement console

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The Latest News From DigiDesk

Need A Helping Hand?

Click below to browse our expanding collection of DigiDesk video tutorials

DigiDesk green logo

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.

DigiDesk green logo

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.

DigiDesk green logo

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.