Outbound Dialler Solution

Powerful Campaign Management, With Real-Time Monitoring And Analysis

Intuitive Outbound Dialler Solution

DigiDesk’s intuitive outbound dialler solution offers a wide range of innovative and powerful features, from intelligent distribution into Agent Workplace, to real-time tracking and secure PCI payment options.

Intelligent Distribution

Outbound campaigns can be loaded into the system and calls auto-distributed across a range of teams and agents. Choose from a progressive or preview dialler mode.

Analysis & Insight

Choose from a range of templates and real-time widgets to track the volume of outbound calls, showing calls connected, pre-assigned, answered, missed and abandoned.

Real-Time KPIs

Monitor a range of Key Performance Indicators (KPIs) for outbound calls, including total number of calls, calls answered, calls missed, AVG call duration and SLAs… all broken down by individual agent.

Agent Engagement Console

Our cloud contact centre solution enables agents to review call details, the customer record, conversation history and any customer notes. Interactions can be tagged and marked as open or closed.

Call Recordings

Gain immediate access to outbound call recordings. Search by service number, agent, date or CLI. Recordings can be reviewed from within the platform, or download in mp3 format.

Secure PCI Payments

Agents can pause and resume call recordings. We can also integrate our secure PCI payment gateway for PCI Compliant call recording, with real-time tracking of payments and full audit trail.