Outbound Dialler...

Powerful Campaign Management, With Real-Time Monitoring And Analysis

Outbound Dialler...

Powerful Campaign Management, With Real-Time Monitoring And Analysis

Outbound Dialler Solution

DigiDesk’s intuitive outbound dialler solution offers a wide range of innovative and powerful features, from intelligent distribution into Agent Workplace, to real-time tracking and secure PCI payment options.

Intelligent Distribution

Outbound campaigns can be loaded into the system and calls auto-distributed across a range of teams and agents. Choose from a progressive or preview dialler mode.

Analysis & Insight

Choose from a range of templates and real-time widgets to track the volume of outbound calls, showing calls connected, pre-assigned, answered, missed and abandoned.

Real-Time KPIs

Monitor a range of Key Performance Indicators (KPIs) for outbound calls, including total number of calls, calls answered, calls missed, AVG call duration and SLAs… all broken down by individual agent.

Agent Workplace

Our cloud contact centre solution enables agents to review call details, the customer record, conversation history and any customer notes. Interactions can be tagged and marked as open or closed.

Call Recordings

Gain immediate access to outbound call recordings. Search by service number, agent, date or CLI. Recordings can be reviewed from within the platform, or download in mp3 format.

Secure PCI Payments

Agents can pause and resume call recordings. We can also integrate our secure PCI payment gateway for PCI Compliant call recording, with real-time tracking of payments and full audit trail.

Outbound Dialler Solution

DigiDesk’s innovative outbound dialler solution offers a wide range of advanced features; from intelligent distribution into Agent Workplace, to real-time tracking and secure PCI payment options.

Intelligent Distribution

Outbound campaigns can be loaded into the system and calls automatically distributed across a range of teams and agents. Choose from a progressive or preview dialler mode.

Analysis & Insight

Choose from a range of templates and real-time widgets to track the volume of outbound calls, showing calls connected, pre-assigned, answered, missed and abandoned.

Real-Time KPIs

Monitor a range of Key Performance Indicators (KPIs) for outbound calls, including total number of calls, calls answered, calls missed, AVG call duration and SLAs… all broken down by individual agent.

Agent Workplace

Our cloud contact centre solution enables agents to review call details, the customer record, conversation history and any customer notes. Interactions can be tagged and marked as open or closed.

Secure PCI Payments

Agents can pause and resume call recordings. We can also integrate our secure payment gateway for PCI Compliant call recording, with real-time tracking of payments and full audit trail.

Call Recordings

Gain immediate access to outbound call recordings. Search by service number, agent, date or CLI. Recordings can be reviewed from within the platform, or download in mp3 format.

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Managing Inbound & Outbound Voice

Manage inbound and outbound voice channels effectively through powerful network-level routing options and intelligent call distribution rules. Track every call through a range of real-time wallboards, with a full audit trail and call recording.

A visual example of DigiDesk's cloud contact centre, engagement console

Managing Inbound & Outbound Voice

Manage inbound and outbound voice channels effectively through powerful network-level routing options and intelligent call distribution rules. Track every call through a range of real-time wallboards, with a full audit trail and call recording.

A visual example of DigiDesk's cloud contact centre, engagement console

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans site

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth site

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000  |  info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.

St. Albans

4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ

Bournemouth

99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk