Introducing Outbound Dialler
Introducing Outbound Dialler
Powerful Campaign Management, With Real-Time Tracking
Powerful Campaign Management, With Real-Time Tracking
Intelligent Distribution
Outbound campaigns can be loaded into the system and calls automatically distributed across a range of teams and agents. Choose from a progressive or preview dialler mode.
Analysis & Insight
Choose from a range of templates and real-time widgets to track the volume of outbound calls, showing calls connected, pre-assigned, answered, missed and abandoned.
Real-Time KPIs
Monitor a range of Key Performance Indicators (KPIs) for outbound calls, including total number of calls, calls answered, calls missed, AVG call duration and SLAs… all broken down by individual agent.
Agent Workplace
Our cloud contact centre solution enables agents to review call details, the customer record, conversation history and any customer notes. Interactions can be tagged and marked as open or closed.
Call Recordings
Gain immediate access to outbound call recordings. Search by service number, agent, date or CLI. Recordings can be reviewed from within the platform, or download in mp3 format.
Secure PCI Payments
Agents can pause and resume call recordings. We can also integrate our secure PCI payment gateway for PCI Compliant call recording, with real-time tracking of payments and full audit trail.
Intelligent Distribution
Outbound campaigns can be loaded into the system and calls automatically distributed across a range of teams and agents. Choose from a progressive or preview dialler mode.
Analysis & Insight
Choose from a range of templates and real-time widgets to track the volume of outbound calls, showing calls connected, pre-assigned, answered, missed and abandoned.
Real-Time KPIs
Monitor a range of Key Performance Indicators (KPIs) for outbound calls, including total number of calls, calls answered, calls missed, AVG call duration and SLAs… all broken down by individual agent.
Agent Workplace
Our cloud contact centre solution enables agents to review call details, the customer record, conversation history and any customer notes. Interactions can be tagged and marked as open or closed.
Secure PCI Payments
Agents can pause and resume call recordings. We can also integrate our secure payment gateway for PCI Compliant call recording, with real-time tracking of payments and full audit trail.
Call Recordings
Gain immediate access to outbound call recordings. Search by service number, agent, date or CLI. Recordings can be reviewed from within the platform, or download in mp3 format.
The Latest News From DigiDesk
DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.
DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.
DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.