t. 0330 998 0000
e. info@digi-desk.co.uk
DigiDesk-logo-blCK
t. 03300 200 499
e. info@digi-desk.co.uk

How to manage WhatsApp for Customer Service at scale

The WhatsApp Business App was originally created for small businesses, with a low number of support requests. It is designed to be used on a single device, which is perfect for smaller organisations looking to manage a low volume of customer enquiries. But, WhatsApp Business also has an Application Programming Interface (API) for larger organisations, […]

Why Businesses Must Embrace WhatsApp as a Contact Channel

I was at a conference last week and the speaker outlined the opportunity for WhatsApp as a contact channel perfectly. He said, ‘my mum is on Facebook, my dad is on Twitter, my kids are on TikTok and Instagram. But, they are ALL on WhatsApp. That’s the opportunity that businesses need to tap into as […]

Why Outsourcers Should Manage Trustpilot

It’s Essential To Manage Trustpilot Effectively In today’s digital age, brand reputation is everything. Trustpilot is the world’s leading review platform, where consumers share over 3 million reviews per month. Research shows, over 93% of consumers read reviews before buying online from an unfamiliar company. And over 90% of online shoppers have chosen not to […]

The Business Case for Trustpilot Auto Replies

A Business Case for Trustpilot Trustpilot is a public channel and, as such, needs to be managed effectively much like public social media channels. If you get a positive review, you should respond promptly to say ‘thank you’. And if you get a negative review, it’s even more important to have the resource in place […]

Working with Agencies to draw Powerful Insight from Trustpilot Reviews

Powerful Insight From Trustpilot Reviews We’ve just completed another successful Trustpilot project with an Agency partner. In this case, we uploaded over 3,000 historic reviews into the DigiDesk platform so we could perform a ‘deep dive’ into their customer comments. The end client had three main objectives from this work: 1. Key topics They wanted […]

Monitor & Manage Multilingual Reviews within DigiDesk

Managing Multilingual Reviews We have been working with Trustpilot for about a year and have several clients using the DigiDesk / Trustpilot integration. One of our clients has a single domain with reviews across multiple languages, including English, French, German and Italian. They asked us to explore multi-lingual and translation options… This particular client wanted […]

Creating Consistency Across Channel

Blog banner - Creating consistency across channel

[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614849643860{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Joined Up Thinking” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612259282881{padding-bottom: 40px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”Creating Consistency Across Channel” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;”]The key to DigiDesk’s success has been consistency; no matter which channel a customer chooses […]

Trust Pilot Integration now Live in DigiDesk

Blog banner - Trustpilot integration now live in DigiDesk

[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614849700537{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Trust Pilot Meets DigiDesk” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612259282881{padding-bottom: 40px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”Trust Pilot Integration now Live in DigiDesk” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;”]We are pleased to announce that our integration with Trust Pilot […]

10 social media challenges for the contact centre

Blog banner - Ten social media challenges for the contact centre

[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614850062790{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”10 Social Media Challenges” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:60px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][ultimate_heading main_heading=”10 Social Media Challenges For The Contact Centre” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Over the past decade we have seen a revolution in social media, […]

6 Golden Rules For Multi-Channel Customer Engagement

Blog banner - Six golden rules for multi-channel customer engagement

[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614850095186{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Rules Of Multi-Channel Customer Engagement” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:60px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612288628807{margin-bottom: 40px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][ultimate_heading main_heading=”6 Golden Rules For Multi-Channel Customer Engagement” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”] In today’s omni-channel world, we need to be […]

DigiDesk's Partner Portal...

Video Tutorials On-Demand

Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

Getting in touch is easy...

How can we help?

Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

If you’d prefer to engage via Whatsapp, scan the QR code below or launch this link on your mobile device.

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

Main Menu...
Main Menu...
Start a conversation that matters...

Book Your Tour of DigiDesk

Simply submit your details below to get the ball rolling…

Partner Solutions...

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.