An angular view of DigiDesk's Engagement view

A visual example of DigiDesk's Engagement view, showing secure PCI Payment option

PCI DSS Certified Payments

PCI DSS Certified Payments

Take Payments Securely & Monitor Transactions In Real-Time With Our PCI DSS Certified Payment Solution

Take Payments Securely & Monitor Transactions In Real-Time With Our PCI DSS Certified Payment Solution

Agent Workplace

Agents can enter customer and payment details via DigiDesk’s Agent Workplace. Calls can then be passed into the secure payment gateway and tracked by the agent at each stage.

Payment Gateway

Customers can confirm payment amount and enter card details via IVR, with DTMF suppressed tones. The payment gateway then confirms success (or failure) and provides an authorisation code.

Payment Widgets

Real-time payment tracking displays payment progress, alongside completed and failed transactions. The total of complete and incomplete payments can also be filtered by time/date.

Transaction History

Completed transactions are stored within audit trail, showing call, agent and customer details including auth code. Transactions can be searched or filtered and data exported to CSV.

Call Recordings

Secure call recordings are available within the platform. DTMF tones are suppressed, whilst the rest of the call is available to review. Recordings can also be downloaded in mp3 format.

On-Demand Reports

Choose from a range of call and agent performance reports, including a detailed transaction report. Reports can be viewed online, as PDFs or CSVs, and scheduled for delivery.

Agent Workplace

Agents can enter customer and payment details via DigiDesk’s Agent Workplace. Calls can then be passed into the secure payment gateway and tracked by the agent at each stage.

Payment Gateway

Customers can confirm payment amount and enter card details via IVR, with DTMF suppressed tones. The payment gateway then confirms success (or failure) and provides an authorisation code.

Payment Widgets

Real-time payment tracking displays payment progress, alongside completed and failed transactions. The total of complete and incomplete payments can also be filtered by time/date.

Transaction History

Completed transactions are stored within audit trail, showing call, agent and customer details including auth code. Transactions can be searched or filtered and data exported to CSV.

Call Recordings

Secure call recordings are available within the platform. DTMF tones are suppressed, whilst the rest of the call is available to review. Recordings can also be downloaded in mp3 format.

On-Demand Reports

Choose from a range of call and agent performance reports, including a detailed transaction report. Reports can be viewed online, as PDFs or CSVs, and scheduled for delivery.

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Start A Conversation That Matters

Book your 30 minute tour of DigiDesk, today

Managing Inbound & Outbound Voice

Manage inbound and outbound voice channels effectively through powerful network-level routing options and intelligent call distribution rules. Track every call through a range of real-time wallboards, with a full audit trail and call recording.

A visual example of DigiDesk's cloud contact centre, engagement console

Managing Inbound & Outbound Voice

Manage inbound and outbound voice channels effectively through powerful network-level routing options and intelligent call distribution rules. Track every call through a range of real-time wallboards, with a full audit trail and call recording.

A visual example of DigiDesk's cloud contact centre, engagement console

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The Latest News From DigiDesk

Need A Helping Hand?

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DigiDesk green logo

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.

DigiDesk green logo

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.

DigiDesk green logo

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT Surveys, Online Review Management and Dynamic FAQs, to enhance the customer experience.