Cloud Contact Centre Solution...
DigiDesk’s Cloud Contact Centre Solution Seamlessly Manages Your Contacts Across Voice & Digital Channels
Cloud Contact Centre Solution...
DigiDesk’s Cloud Contact Centre Solution Seamlessly Manages Your Contacts Across Voice & Digital Channels
Hosted Contact Centre
Through DigiDesk, your agents can transition seamlessly across Voice and Digital channels to answer, engage and respond to customers consistently and effectively.
Analysis & Insight
Every customer contact, across every channel, feeds into a series of Analysis wallboards showing buzz volume, trending topics and overall sentiment. Supervisor dashboards then show a range of performance KPIs per channel.
Universal Queue
All customer contacts, across voice, email, live chat and social media channels, enter our platform through a universal queue. Advanced workflow then distributes each contact effectively across a team of multi-skilled agents.
Agent Workplace
Agent workplace helps agents to review new contacts, conversation history, notes and customer details before responding through public or private messages and updating the record status. Full CRM integration is available.
Voice Channels
Manage voice enquiries through network level IVR, call queuing and skill-based routing. All calls are tracked in real-time, with PCI compliant call recording, and full use of agent workplace to manage, tag and resolve calls.
Digital Channels
With DigiDesk you can manage all your customer’s digital interactions (across Email, Chat, Social Media and SMS channels) through a team of dedicated or blended agents, with real-time stats, KPIs and performance reports.
Integrated CSAT
DigiDesk’s integrated CSAT solution, features post-interaction surveys available across voice, email, chat and social media channels, enabling users to track agent performance and monitor customer satisfaction, across every touch-point.
Hosted Contact Centre
Through DigiDesk, your agents can transition seamlessly across Voice and Digital channels to answer, engage and respond to customers consistently and effectively.
Analysis & Insight
Every customer contact, across every channel, feeds into a series of Analysis wallboards showing buzz volume, trending topics and overall sentiment. Supervisor dashboards then show a range of performance KPIs per channel.
Universal Queue
All customer contacts, across voice, email, live chat and social media channels, enter our platform through a universal queue. Advanced workflow then distributes each contact effectively across a team of multi-skilled agents.
Agent Workplace
Agent workplace helps agents to review new contacts, conversation history, notes and customer details before responding through public or private messages and updating the record status. Full CRM integration is available.
Voice Channels
Manage voice enquiries through network level IVR, call queuing and skill-based routing. All calls are tracked in real-time, with PCI compliant call recording, and full use of agent workplace to manage, tag and resolve calls.
Digital Channels
With DigiDesk you can manage all your customer’s digital interactions (across Email, Chat, Social Media and SMS channels) through a team of dedicated or blended agents, with real-time stats, KPIs and performance reports.
Integrated CSAT
DigiDesk has an integrated CSAT solution, with post-interaction surveys available across voice, email, chat and social media channels. This enables you to track agent performance and monitor customer satisfaction, across channel.
Multi-Channel CSAT Solution
Our CSAT surveys form part of our integrated range of digital solutions, designed to expand and enhance the flexibility and effectiveness of our cloud contact centre. You can measure customer satisfaction across voice, email, chat, social media, web and SMS channels through a single platform. All customer scores and comments are delivered to a series of real-time wallboards, with advanced text analytics and sentiment analysis. Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).
Multi-Channel CSAT Solution
Our CSAT surveys form part of our integrated range of digital solutions, designed to expand and enhance the flexibility and effectiveness of our cloud contact centre. You can measure customer satisfaction across voice, email, chat, social media, web and SMS channels through a single platform. All customer scores and comments are delivered to a series of real-time wallboards, with advanced text analytics and sentiment analysis. Track individual agent performance and monitor key metrics like CSAT (Customer Satisfaction), NPS (Net Promoter Score) and CES (Customer Effort Score).
The Latest News From DigiDesk
DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.
St. Albans site
4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ
St Albans, Hertfordshire
AL3 4PQ
Bournemouth site
99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
Bournemouth, Dorset
BH8 8DY
0330 998 0000Â |Â info@digi-desk.co.uk
DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.
St. Albans
4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ
St Albans, Hertfordshire
AL3 4PQ
Bournemouth
99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk
info@digi-desk.co.uk
DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across Voice, Email, Chat, Social Media and SMS channels. It also features an innovative range of integrated digital solutions, such as, Multi-Channel CSAT, Review Monitoring and Dynamic FAQs, to enhance the customer experience.
St. Albans
4-6 Spicer Street,
St Albans, Hertfordshire
AL3 4PQ
St Albans, Hertfordshire
AL3 4PQ
Bournemouth
99 Holdenhurst Rd
Bournemouth, Dorset
BH8 8DY
Bournemouth, Dorset
BH8 8DY
0330 998 0000
info@digi-desk.co.uk
info@digi-desk.co.uk