DigiDesk’s Dynamic FAQs into Live Chat
FAQs into Live Chat If you’re looking to encourage self-service, but with an intelligent support option, we have the perfect solution through DigiDesk. Our dynamic FAQs module has been developed to encourage self-service, so users can access contextually relevant help articles without having to leave the page. Every question answered Site visitors will be presented […]
Puzzel Meets DigiDesk CSAT
Free CSAT Trial Account for Puzzel Partners As a Puzzel Marketplace parter, we’re offering a free DigiDesk CSAT (Customer Satisfaction) trial account to all Puzzel partners. Our CSAT solution is fully integrated with Puzzel to offer post-interaction surveys via a dedicated Puzzel ‘widget’. All customer scores and comments are delivered to the platform in real-time, […]
A Consistent Agent Experience With Universal Queue
Using Universal Queue to create a consistent agent experience All customer contacts, across Voice, Email, Chat, Social Media and Online Review channels, enter our platform through a universal queue. Using DigiDesk’s advanced workflow, these multi-channel contacts are distributed across a team of multi-skilled agents. Consistency across every channel DigiDesk’s engagement console ensures the agent experience […]
Dynamic FAQs into Live Chat
FAQs into Chat If you want to encourage self-service but with an intelligent support option, we have the perfect solution through DigiDesk. Our dynamic FAQs module has been developed to promote self-service, so users can access contextually relevant help articles without leaving the page. Every Question Answered Site visitors will be presented with the most […]
Using DigiDesk To Manage Trustpilot Reviews Effectively
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null” bg_image_repeat=”no-repeat”][vc_column css=”.vc_custom_1614846868174{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Advanced Online Review Management” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612259282881{padding-bottom: 40px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”Using DigiDesk To Manage Trustpilot Reviews Effectively” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]DigiDesk has partnered with Trustpilot to provide an […]
The 12 Requirements Of Compliance
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614849930474{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”The 12 Requirements Of Compliance” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:60px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][ultimate_heading main_heading=”The 12 Requirements Of PCI DSS Compliance” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]Secure PCI DSS certified payments are a feature of DigiDesk’s comprehensive […]
Creating Consistency Across Channel
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614849643860{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Joined Up Thinking” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612259282881{padding-bottom: 40px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”Creating Consistency Across Channel” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;”]The key to DigiDesk’s success has been consistency; no matter which channel a customer chooses […]
Trust Pilot Integration now Live in DigiDesk
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614849700537{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Trust Pilot Meets DigiDesk” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612259282881{padding-bottom: 40px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”Trust Pilot Integration now Live in DigiDesk” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;”]We are pleased to announce that our integration with Trust Pilot […]
Exciting new DigiDesk release scheduled for Q1 launch
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614849795396{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Q.1 DigiDesk Release Scheduled” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612267782100{margin-bottom: 35px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”Exciting new DigiDesk release scheduled for Q1 launch” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]2020 has been a challenging year. But, at DigiDesk, […]
12 Top Tips for effectively managing your Chat channel
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614849843708{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Managing Your Chat Channel” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:60px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][ultimate_heading main_heading=”12 Top Tips For Managing your Chat Channel” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Web Chat is becoming the channel of choice for many customers, particularly […]
