The Call Centre Is Dead – Long Live the Conversation
There was a time when customer service was simple. A customer had a problem… They picked up the phone… And your call centre handled it. That world no longer exists. Today’s customer doesn’t think in terms of “channels.” They think in terms of convenience. They’ll message you on live chat during their lunch break, […]
Are You Really Listening to Your Customers?
Every day, your business is having hundreds, maybe thousands of conversations with customers. Some are positive. Some are frustrated. Some are on the verge of buying. Others are quietly slipping away. And hidden within every single one of those conversations is insight. The kind of insight that can tell you why customers choose you, why […]
08UK choose DigiDesk for WhatsApp, with an AI-powered Digital Bot
O8UK 08UK is a leading provider of Voice and Digital solutions, serving some of the largest brands across the UK and Europe. The team pride themselves on providing professional support across a range of channels, with the latest being the introduction of WhatsApp for Business. The Requirement 08UK recently introduced WhatsApp […]
