The Importance of Measuring CSAT, NPS, and CES Using the DigiDesk Platform
In today’s competitive customer service landscape, providing excellent customer experience is essential for any business, especially within UK contact centres. The ability to effectively measure customer satisfaction and make data-driven improvements has never been more critical. This is where metrics like Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) come into […]
CSAT, NPS, CES and Other VoC Metrics Compared
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614850062790{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Types of Customer Satisfaction” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][ultimate_heading main_heading=”CSAT, NPS, CES and Other VoC Metrics Compared” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Tracking the Voice of your Customer (VoC) has become the norm for […]
How To Measure And Compare CSAT Across Multiple Channels
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null” bg_image_repeat=”no-repeat”][vc_column css=”.vc_custom_1614846868174{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Comparing Multi-Channel CSAT Campaigns” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612259282881{padding-bottom: 40px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”How To Measure And Compare CSAT Across Multiple Channels” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]Customers have a wide choice of […]
VoC through the Employee
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1612173514312{padding-top: 110px !important;padding-bottom: 90px !important;}”][ultimate_heading main_heading=”Voice of The Employee” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:60px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;” margin_design_tab_text=””][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][ultimate_heading main_heading=”VoC through the Employee” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]Contact centre agents talk to customers every day. During customer service calls and support […]
