Why WhatsApp Is Essential for Modern Customer Service
Customer expectations have changed. They don’t want to wait in call queues, repeat themselves, or dig through emails. They want fast, familiar, real-time support, which is exactly why WhatsApp has become the fastest-growing channel in the contact-centre world. With over 2.7 billion users, WhatsApp is where customers already spend their time. For businesses, it’s becoming […]
VoC through the Employee
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1612173514312{padding-top: 110px !important;padding-bottom: 90px !important;}”][ultimate_heading main_heading=”Voice of The Employee” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:60px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;” margin_design_tab_text=””][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][ultimate_heading main_heading=”VoC through the Employee” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand” margin_design_tab_text=””]Contact centre agents talk to customers every day. During customer service calls and support […]
