DigiDesk Introduces an Agent Knowledge Base
Following our recent introduction of a customer-facing dynamic FAQs module, we have leveraged that same technology to now offer an internal agent...
6 Golden Rules For Multi-Channel Customer Engagement
In today’s omni-channel world, we need to be able to manage successful conversations with our customers across multiple contact points. Contact...
Dynamic FAQs for Self-Service and Contact Deflection
With dynamic FAQs, customers no longer need to leave the page to get smart, instant answers to their questions. DigiDesk’s FAQs module uses...
What makes the perfect Agent Workplace?
It’s 2019 and contact centre agents need to be able to respond quickly and efficiently, across all contact channels. Here, we outline 10 top areas...