Dynamic FAQs into Live Chat
Dynamic FAQs into Live Chat FAQs into ChatIf you’re looking to encourage self-service, but with an intelligent support option, we have the perfect...
DigiDesk Launches Agent Knowledge Base
Introducing Agent Knowledge Base DigiDesk Launches Agent Knowledge BaseFollowing our recent introduction of a customer-facing dynamic FAQs module...
6 Golden Rules For Multi-Channel Customer Engagement
Rules Of Multi-Channel Customer Engagement 6 Golden Rules For Multi-Channel Customer Engagement In today’s omni-channel world, we need to be able...
Dynamic FAQs for Self-Service and Contact Deflection
Contact Deflection With Dynamic FAQs Dynamic FAQs for Self-Service and Contact DeflectionWith dynamic FAQs, customers no longer need to leave the...