FAQs into Chat
If you want to encourage self-service but with an intelligent support option, we have the perfect solution through DigiDesk. Our dynamic FAQs module has been developed to promote self-service, so users can access contextually relevant help articles without leaving the page.
Every Question Answered
Empowering Your Agents
Within DigiDesk, we track every visitor, every article viewed and even every search term entered to provide powerful real-time analysis of your FAQs visitors. But we also use this tracking to deliver your live chat agents with that information. At the point of answer, your agents will know every article a web visitor has viewed before the chat session.
Everyone's a winner
By integrating these two modules into DigiDesk, your website visitors can access relevant help articles and self-serve. But, if they need to contact an agent, our integrated chat channel will provide the very best customer service. It’s a win for the customer and the contact centre!
To find out more about our FAQs into Live Chat solution, please get in touch with us here…
