Customer (Friendly) Satisfaction Surveys
Whether you’re looking for an automated post-interaction solution or a managed bulk-upload option, the DigiDesk platform covers all bases, measuring customer satisfaction & feedback across voice, email, chat, social media, web, SMS and review sites.
The release of our biggest-ever update (v 4.0) is finally here, so we thought we’d share some examples of our new-look customer satisfaction survey because – let’s face it – if your CSAT surveys looked this good, you’d probably want to show them off too 😉
Our intuitive, user-friendly design provides a consistent and engaging multi-channel customer experience to increase uptake and completion rates whilst reinforcing brand values.
Midnight or Daybreak... You Decide
Launch the example surveys to view our beautifully designed Midnight and Daybreak skins. We’ve included a numerical 1-10 scoring scale, used to capture Agent Performance, CSAT, NPS and other key metrics. A multiple choice question, measuring CES on a 1-7 scale – with conditional logic – to capture lower-level contextual feedback for low scores, plus many more interactive example questions for you to explore. The Daybreak survey also features a ‘contact capture’ form, perfect for on-site or face-to-face survey opportunities.
We hope you have a moment to explore the examples provided, and welcome any feedback you’d like to leave.
Fully Configurable And Totally Responsive
From key metrics and question types to brand guidelines, Our advanced configuration and customisation options allow for fine-tuning at a granular level to ensure the coordinated and controlled delivery of single or multiple campaigns.
From the customer’s perspective, the clean and modern responsive design ensures compatibility across the full spectrum of fixed and mobile devices, ensuring the best possible customer experience, irrespective of touch-point or channel.
Not Just A Pretty Face...
Review-ready customer feedback is delivered into the DigiDesk platform in real time, eradicating the potential disconnect between response and resolution. A series of live views/wallboards can be configured to track the Voice of your Customer (VoC), with over 20 different CSAT widgets to choose from.
If you’re looking to maximise the effectiveness of your brand’s customer satisfaction surveys, or simply want to know more about the DigiDesk platform, then reach out and get in touch. We’d love to hear from you!!
