DigiDesk Adds SMS Channel for Customer Service
SMS messages, more commonly known as text messages, are an effective way to take your customer service to a whole new level. Texts have a 99% open...
Proactive Review Monitoring and Analysis from DigiDesk
How many of us check online reviews before making a purchase, choosing a provider or booking a holiday? According to research from Feefo, more...
DigiDesk Introduces an Agent Knowledge Base
Following our recent introduction of a customer-facing dynamic FAQs module, we have leveraged that same technology to now offer an internal agent...