The Top Keywords driving Sentiment in Trustpilot Reviews
Making Sense of Sentiment Top Keywords driving Sentiment in Trustpilot Reviews Improve Your Review ScoreOne of the key reasons why brands are...
A Customer (Friendly) Satisfaction Survey from DigiDesk
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Creating Consistency Across Channel
Joined Up Thinking Creating Consistency Across ChannelThe key to DigiDesk’s success has been consistency; no matter which channel a customer...
Trust Pilot Integration now Live in DigiDesk
Trust Pilot Meets DigiDesk Trust Pilot Integration now Live in DigiDeskWe are pleased to announce that our integration with Trust Pilot is now...
Exciting new DigiDesk release scheduled for Q1 launch
Q.1 DigiDesk Release Scheduled Exciting new DigiDesk release scheduled for Q1 launch2020 has been a challenging year. But, at DigiDesk, we’ve been...
12 Top Tips for effectively managing your Chat channel
Managing Your Chat Channel 12 Top Tips For Managing your Chat ChannelWeb Chat is becoming the channel of choice for many customers, particularly...
DigiDesk Adds SMS Channel for Customer Service
DigiDesk Adds SMS Channel DigiDesk Adds SMS Channel for Customer ServiceSMS messages, more commonly known as text messages, are an effective way...
Proactive Review Monitoring and Analysis from DigiDesk
Review Monitoring & Analysis Proactive Review Monitoring & Analysis From DigiDeskHow many of us check online reviews before making a...
DigiDesk Launches Agent Knowledge Base
Introducing Agent Knowledge Base DigiDesk Launches Agent Knowledge BaseFollowing our recent introduction of a customer-facing dynamic FAQs module...