Real-time Analysis Archives

Multilingual Customer Satisfaction Surveys Managing Multilingual CSAT Campaigns with DigiDeskDigiDesk now supports multi-lingual CSAT campaigns...

Managing Multilingual Reviews How to Monitor & Manage Multilingual Reviews within DigiDeskWe have been working with Trustpilot for about a...

How DigiDesk helped Comdata to improve their client’s management of Trustpilot reviews by 75% In this case study, we’ll go through why Eaglemoss...

Making Sense of Sentiment Top Keywords driving Sentiment in Trustpilot Reviews Improve Your Review ScoreOne of the key reasons why brands are...

Customer (Friendly) Satisfaction Surveys DigiDesk's Customer (Friendly) Satisfaction SurveyWhether you're looking for an automated...

Joined Up Thinking Creating Consistency Across ChannelThe key to DigiDesk’s success has been consistency; no matter which channel a customer...

Comdata Choose DigiDesk to Monitor Multi-Channel CSAT Comdata needed to deploy a number of post-call voice, email and SMS CSAT solutions, across...

Trust Pilot Meets DigiDesk Trust Pilot Integration now Live in DigiDeskWe are pleased to announce that our integration with Trust Pilot is now...

Q.1 DigiDesk Release Scheduled Exciting new DigiDesk release scheduled for Q1 launch2020 has been a challenging year. But, at DigiDesk, we’ve been...

Dixons Carphone Choose DigiDesk For Monitoring Social Insight Dixons Carphone wanted to gain more understanding of social mentions from customers...

Managing Your Chat Channel 12 Top Tips For Managing your Chat ChannelWeb Chat is becoming the channel of choice for many customers, particularly...

DigiDesk Adds SMS Channel DigiDesk Adds SMS Channel for Customer ServiceSMS messages, more commonly known as text messages, are an effective way...