Exciting new DigiDesk release scheduled for Q4 launch
2020 has been a challenging year. But, at Midway Sky, we’ve been working hard throughout lock down on our biggest ever DigiDesk update. We have...
12 Top Tips for effectively managing your Chat channel
Webchat is becoming the channel of choice for many customers, particularly of the younger generation. But little information is available on how...
DigiDesk Adds SMS Channel for Customer Service
SMS messages, more commonly known as text messages, are an effective way to take your customer service to a whole new level. Texts have a 99% open...
Proactive Review Monitoring and Analysis from DigiDesk
How many of us check online reviews before making a purchase, choosing a provider or booking a holiday? According to research from Feefo, more...
DigiDesk Introduces an Agent Knowledge Base
Following our recent introduction of a customer-facing dynamic FAQs module, we have leveraged that same technology to now offer an internal agent...