Exciting new DigiDesk release scheduled for Q4 launch
2020 has been a challenging year. But, at Midway Sky, we’ve been working hard throughout lock down on our biggest ever DigiDesk update. We have...
12 Top Tips for effectively managing your Chat channel
Webchat is becoming the channel of choice for many customers, particularly of the younger generation. But little information is available on how...
DigiDesk Adds SMS Channel for Customer Service
SMS messages, more commonly known as text messages, are an effective way to take your customer service to a whole new level. Texts have a 99% open...