Customer service Archives

Puzzel Meets DigiDesk CSAT Free CSAT Trial Account for Puzzel PartnersAs a Puzzel Marketplace parter, we're offering a free DigiDesk CSAT...

A DigiDesk Success Story DigiDesk and Comdata: A Success StoryComdata has been managing Trustpilot and other E-reputation customer reviews for...

A Business Case for Trustpilot The Business Case for Trustpilot Auto RepliesTrustpilot is a public channel and, as such, needs to be managed...

Powerful Insight From Trustpilot Reviews Working With Agencies To Draw Powerful Insight From Trustpilot ReviewsWe’ve just completed another...

Multilingual Customer Satisfaction Surveys Managing Multilingual CSAT Campaigns with DigiDeskDigiDesk now supports multi-lingual CSAT campaigns...

Managing Multilingual Reviews How to Monitor & Manage Multilingual Reviews within DigiDeskWe have been working with Trustpilot for about a...

How DigiDesk helped Comdata to improve their client’s management of Trustpilot reviews by 75% In this case study, we’ll go through why Eaglemoss...

Customer (Friendly) Satisfaction Surveys DigiDesk's Customer (Friendly) Satisfaction SurveyWhether you're looking for an automated...

Joined Up Thinking Creating Consistency Across ChannelThe key to DigiDesk’s success has been consistency; no matter which channel a customer...

Trust Pilot Meets DigiDesk Trust Pilot Integration now Live in DigiDeskWe are pleased to announce that our integration with Trust Pilot is now...

Managing Your Chat Channel 12 Top Tips For Managing your Chat ChannelWeb Chat is becoming the channel of choice for many customers, particularly...

DigiDesk Adds SMS Channel DigiDesk Adds SMS Channel for Customer ServiceSMS messages, more commonly known as text messages, are an effective way...