Building Customer Trust through Trustpilot

April 30, 2021

AUTHOR: Guy Whettam

[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null” bg_image_repeat=”no-repeat”][vc_column css=”.vc_custom_1614846868174{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Building Trust With Trustpilot” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:50px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1612259282881{padding-bottom: 40px !important;}”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][vc_row_inner][vc_column_inner][ultimate_heading main_heading=”Building Customer Trust Through Trustpilot” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Trustpilot is the leading online global review platform, empowering consumers to make purchase decisions with absolute confidence using open and trusted buying information. Businesses can flourish by collecting, managing, and responding to verified feedback that comes directly from the people who matter most—their customers.

The DigiDesk platform has been designed to help you monitor, analyse and respond to customer reviews effectively. We work in tandem with Customer Touch Point to help you derive powerful insights from your reviews and improve the customer experience. And we also have a partnership with Comdata, to provide a fully managed service.[/ultimate_heading][ultimate_heading main_heading=”Creating Customer Confidence With Trustpilot” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]Built on honesty and transparency, Trustpilot is the people’s choice for reviews. With over 529,000 businesses reviewed and 1.1 trillion ratings and reviews displayed in Google annually, companies use Trustpilot to establish credibility and improve their reputation.

Over 6.9 billion Trustpilot review impressions every month
4 million new reviews are posted on Trustpilot each month
Every second somebody shares a new review on Trustpilot

Trustpilot reviews get you closer to your customers and power your business forward. You can show your best reviews everywhere that customers are looking and turn customer reviews into increased influence and sales.

If you haven’t yet claimed your Trustpilot profile and started collecting reviews, get started here…[/ultimate_heading][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”bg_color” ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” bg_color_value=”#000000″ css=”.vc_custom_1612279282914{padding-bottom: 25px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1612259248487{padding-right: 8% !important;}”][row_separator flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][ultimate_heading main_heading=”Managing Trustpilot With DigiDesk” heading_tag=”h4″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]DigiDesk has partnered with Trustpilot to provide a powerful review monitoring, analysis and engagement solution. We provide a series of real-time wallboards, allowing you to track review scores and comments, with advanced sentiment analysis and text analytics.

The platform can distribute customer reviews to a team of agents, helping them respond quickly and effectively. Our advanced workflow can even reply automatically to specific reviews, where you can ‘auto reply’ to a positive review with a ‘thank you’ response.[/ultimate_heading][vc_column_text][/vc_column_text][row_separator location=”bottom” flip=”1″ scale=”0.4″ color1=”” color2=”” color3=”#000000″][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^962|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/section-bg.jpg|caption^null|alt^null|title^section-bg|description^null” parallax_sense=”15″ ult_hide_row=”ult_hide_row_value” ult_hide_row_tablet_small=”xs_tablet” ult_hide_row_mobile=”mobile” ult_hide_row_mobile_large=”xl_mobile” css=”.vc_custom_1619520235574{margin-bottom: 0px !important;padding-top: 70px !important;padding-bottom: 90px !important;}”][vc_column][vc_row_inner][vc_column_inner css=”.vc_custom_1611661073745{padding-right: 22% !important;padding-left: 22% !important;}”][ultimate_heading main_heading=”Respond To Every Review” main_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_font_size=”desktop:33px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ sub_heading_font_size=”desktop:20px;” main_heading_style=”font-weight:800;” main_heading_margin=”margin-bottom:15px;” sub_heading_style=”font-weight:500;” sub_heading_line_height=”desktop:30px;”]Enquire about online review management with DigiDesk[/ultimate_heading][/vc_column_inner][/vc_row_inner][vc_empty_space height=”25px”][vc_row_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][ult_buttons btn_title=”Click here to begin” btn_link=”url:%23|title:Hosted%20Contact%20Centre||” btn_align=”ubtn-center” btn_size=”ubtn-block” btn_title_color=”#239490″ btn_bg_color=”” btn_hover=”ubtn-center-dg-bg” btn_bg_color_hover=”#239490″ btn_title_color_hover=”#000000″ icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_border_style=”solid” btn_color_border=”#239490″ btn_color_border_hover=”#239490″ btn_border_size=”1″ btn_radius=”1″ css_adv_btn=”.vc_custom_1614788571567{margin-bottom: 0px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ btn_font_style=”font-weight:500;” el_class=”form” btn_font_size=”desktop:16px;”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^962|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/section-bg.jpg|caption^null|alt^null|title^section-bg|description^null” bg_image_repeat=”no-repeat” ult_hide_row=”ult_hide_row_value” ult_hide_row_large_screen=”large_screen” ult_hide_row_desktop=”desktop” ult_hide_row_tablet=”tablet” css=”.vc_custom_1611768413224{margin-bottom: 0px !important;padding-top: 25px !important;padding-bottom: 45px !important;}”][vc_column][ultimate_heading main_heading=”Respond To Every Review” main_heading_color=”#000000″ main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_font_size=”desktop:33px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand|variant:500″ sub_heading_font_size=”desktop:20px;” main_heading_style=”font-weight:800;” main_heading_margin=”margin-bottom:15px;” sub_heading_style=”font-weight:500;” sub_heading_line_height=”desktop:30px;”]Enquire about online review management with DigiDesk[/ultimate_heading][vc_empty_space height=”20px”][ult_buttons btn_title=”Click here to begin” btn_link=”url:%23|title:Hosted%20Contact%20Centre||” btn_align=”ubtn-center” btn_size=”ubtn-large” btn_title_color=”#239490″ btn_bg_color=”” btn_hover=”ubtn-center-dg-bg” btn_bg_color_hover=”#239490″ btn_title_color_hover=”#000000″ icon_size=”32″ btn_icon_pos=”ubtn-sep-icon-at-left” btn_border_style=”solid” btn_color_border=”#239490″ btn_color_border_hover=”#239490″ btn_border_size=”1″ btn_radius=”1″ css_adv_btn=”.vc_custom_1614788626734{margin-bottom: 0px !important;padding-bottom: 0px !important;}” btn_font_family=”font_family:Quicksand|font_call:Quicksand|variant:700″ btn_font_style=”font-weight:700;” el_class=”form” btn_font_size=”desktop:16px;”][/vc_column][/vc_row][vc_row css=”.vc_custom_1612279094738{margin-top: 60px !important;}”][vc_column][ultimate_heading main_heading=”Generating Actionable Insight With Customer Touch Point” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;” margin_design_tab_text=””]Customer Touch Point specialises in the delivery of long-term, impactful CX solutions for clients around the world, saving them millions in reduced contact costs and customer experience improvements. Trustpilot reviews, with analysis from Customer Touch Point, can help brands gain greater insights into customer perspectives, opinions, wants, needs, and a raft of other powerful information.

Customer Touch Point will work with you to provide a deep and detailed analysis of your Trustpilot reviews and recommend changes to the customer journey across all your contact channels, to improve customer experience, drive business improvements and grow (and protect) your online brand reputation.

Learn more about how Customer Touch Point can help you generate actionable insight from your Trustpilot reviews by clicking here…[/ultimate_heading][vc_empty_space height=”20px”][ultimate_heading main_heading=”A Fully Managed Service With Comdata” heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:23px;” sub_heading_line_height=”desktop:24px;”]Comdata is a leading global outsourcer with over 50,000 employees, working in 30 languages, across 22 countries. They already use the DigiDesk platform to help manage the Trustpilot ‘channel’ for multiple third-party clients.

Comdata provide a fully managed service to help you manage every single customer review and protect your brand’s online reputation. Agents are available 24x7x365, across multiple languages, working to guaranteed response times.

Find out more about how you can drive your Trust Score up to ‘Excellent’ levels working with Comdata here.[/ultimate_heading][vc_empty_space height=”40px”][vc_separator color=”custom” accent_color=”rgba(0,0,0,0.2)” css=”.vc_custom_1619617550483{padding-bottom: 20px !important;}”][ultimate_heading heading_tag=”h4″ alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:30px;” sub_heading_line_height=”desktop:24px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]To find out more about how you could manage Trustpilot more effectively with DigiDesk, please get in touch with us here…[/ultimate_heading][vc_separator color=”custom” accent_color=”rgba(0,0,0,0.2)” css=”.vc_custom_1612282685304{margin-top: 20px !important;}”][ultimate_modal modal_on=”custom-selector” modal_on_selector=”.form” modal_size=”container” modal_style=”overlay-fade” overlay_bg_opacity=”80″ content_bg_color=”#ffffff” header_bg_color=”#ffffff” img_size=”16″ img_close_background_color=”#239490″ close_icon_position=”popup-edge-top-right”][dhvc_form id=”318″][/ultimate_modal][/vc_column][/vc_row]