DigiDesk Introduces Integrated VoiceBots for pre-call ID&V and other Solutions
Contact centre agents often spend the first few minutes of each call going through identification and verification (ID&V) – i.e. confirming the customer’s name, date of birth, account number, or other personal details. While this is essential for compliance and security, it’s also time-consuming and adds to the average handling time (AHT). But what if […]
DigiDesk Introduces AI-Powered Quality Monitoring and Compliance
Customer feedback isn’t just a metric — it’s a mirror. It reflects the quality of your service, your team’s engagement, and your brand’s integrity. But how effectively are you using that mirror to refine and improve agent performance? Whether the feedback is glowing or critical, directly connecting agents with what customers are saying can create […]
Improve Customer Service & Operational Costs with VoiceBots
A lot of people start the day by saying “Alexa, turn on Radio Two”. In fact, many of us rely on AI-powered VoiceBot technology to make everyday tasks easier and faster, whether it’s asking Google for directions or asking Siri to return a missed call. AI (artificial intelligence) voice technology has entered our lives and […]
The Future of Contact Centres: What did we learn from CC Expo this year?
Following our recent visit to CC Expo this year, we thought it would be useful to look at five key trends that will shape the future of contact centres into 2025. The rise of Artificial Intelligence (AI) dominated the event this year, headlining on stands and stump speeches throughout the two-day event. But, what does […]
Work Smarter with DigiDesk Bots
DigiDesk Bots are powered by artificial intelligence to automatically respond to customer queries, deliver more responsive customer service and work alongside your agents to provide the best possible customer experience. 24/7 Self Service Your DigiDesk Bot can be available 24/7 to handle customer support requests. You can reduce, or even eliminate, the time your customers […]
Why UK Businesses Should Embrace WhatsApp for Business
Why UK Businesses Should Embrace WhatsApp for Business as a Contact Channel In today’s digital-first economy, customers expect fast, personalized, and convenient communication from businesses. For UK companies, offering WhatsApp for Business as a contact channel is a powerful way to meet these expectations. With over 2.7 billion active users worldwide and high penetration rates […]
Take a look at DigiDesk Speech Analytics
DigiDesk now uses Generative AI (Artificial Intelligence) to automatically transcribe voice calls and provide audio summaries after each call ends. These call summaries are automatically added to the Notes section in the agent’s desktop, reducing agent handle time and providing a useful history of previous voice interactions with the customer. Another huge benefit to this […]
Introducing AI-Powered DigiDesk Bots
DigiDesk Bots are AI-powered solutions designed to automatically respond to customer inquiries, ensuring round-the-clock service (24/7) while working alongside your support agents to deliver an exceptional customer experience. Leveraging advanced generative AI and Natural Language Processing (NLP), our bots interpret a wide variety of customer queries and provide conversational responses based on a well-defined knowledge […]
