The Future of Contact Centres: What did we learn from CC Expo this year?
Following our recent visit to CC Expo this year, we thought it would be useful to look at five key trends that will shape the future of contact centres into 2025. The rise of Artificial Intelligence (AI) dominated the event this year, headlining on stands and stump speeches throughout the two-day event. But, what does […]
A Consistent Agent Experience With Universal Queue
Using Universal Queue to create a consistent agent experience All customer contacts, across Voice, Email, Chat, Social Media and Online Review channels, enter our platform through a universal queue. Using DigiDesk’s advanced workflow, these multi-channel contacts are distributed across a team of multi-skilled agents. Consistency across every channel DigiDesk’s engagement console ensures the agent experience […]
