Revolutionising Customer Experience and Efficiency
AI is revolutionising industries and profoundly reshaping contact centres. Its integration empowers businesses to cut costs while elevating customer and agent satisfaction. By modernising operations, AI consistently surpasses customer expectations. This article highlights the benefits of AI in contact centres and the challenges it addresses, emphasising its positive impact on the industry. The Role of […]
The Top KPIs to Monitor for Customer Engagement
In today’s interconnected world, customer engagement transcends single-channel interactions. Research shows that approximately half of all customers engage across three to five channels during their journey to purchase or resolve an issue. These interactions give you valuable data, but they make it harder to decide which metrics to focus on when evaluating your contact centre’s […]
Proactive Review Monitoring and Analysis from DigiDesk
[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-vz-jquery” bg_image_new=”id^934|url^https://digi-desk.co.uk/wp-content/uploads/2021/01/abstract-digital-background.jpg|caption^null|alt^null|title^abstract-digital-background|description^null”][vc_column css=”.vc_custom_1614849996001{padding-top: 110px !important;padding-bottom: 140px !important;}”][ultimate_heading main_heading=”Review Monitoring & Analysis” main_heading_color=”#ffffff” sub_heading_color=”#ffffff” alignment=”left” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:60px;tablet_portrait:38px;mobile:38px;” sub_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ sub_heading_style=”font-weight:800;” sub_heading_font_size=”desktop:23px;” main_heading_line_height=”tablet_portrait:39px;mobile:39px;”][/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][row_separator scale=”0.5″ color1=”” color2=””][ultimate_heading main_heading=”Proactive Review Monitoring & Analysis From DigiDesk” heading_tag=”h3″ main_heading_color=”#000000″ alignment=”left” sub_heading_line_height=”desktop:24px;” main_heading_font_family=”font_family:Montserrat|font_call:Montserrat|variant:800″ main_heading_style=”font-weight:800;” main_heading_font_size=”desktop:35px;” sub_heading_font_family=”font_family:Quicksand|font_call:Quicksand”]How many of us check online reviews before making a purchase, choosing a […]
