The Importance of Measuring CSAT, NPS, and CES Using the DigiDesk Platform
In today’s competitive customer service landscape, providing excellent customer experience is essential for any business, especially within UK contact centres. The ability to effectively measure customer satisfaction and make data-driven improvements has never been more critical. This is where metrics like Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) come into […]
Puzzel Meets DigiDesk CSAT
Free CSAT Trial Account for Puzzel Partners As a Puzzel Marketplace parter, we’re offering a free DigiDesk CSAT (Customer Satisfaction) trial account to all Puzzel partners. Our CSAT solution is fully integrated with Puzzel to offer post-interaction surveys via a dedicated Puzzel ‘widget’. All customer scores and comments are delivered to the platform in real-time, […]
Comdata Deploys DigiDesk to Monitor Multi-Channel CSAT, Across Multiple Clients
Comdata Choose Digidesk Comdata needed to deploy several post-call voice, email and SMS CSAT solutions in various languages across multiple third-party clients. They turned to DigiDesk for these client solutions due to the flexibility and range of CSAT channels available through a single platform. An essential requirement across all deployments was monitoring customer feedback in […]
