A DigiDesk Success Story
DigiDesk & Comdata: A Success Story Comdata has been managing Trustpilot and other E-reputation customer reviews for many years. Until now, this has been done natively within Trustpilot. However, Comdata has recently partnered with DigiDesk to help monitor, analyse, and respond to customer reviews more effectively. The DigiDesk platform offers a range of text analytics […]
The Business Case for Trustpilot Auto Replies
A Business Case for Trustpilot Trustpilot is a public channel and, as such, needs to be managed effectively much like public social media channels. If you get a positive review, you should respond promptly to say ‘thank you’. And if you get a negative review, it’s even more important to have the resource in place […]
Managing Multilingual CSAT Campaigns with DigiDesk
Multilingual Customer Satisfaction Surveys DigiDesk now supports multi-lingual CSAT campaigns across over 100 languages. We can help you create multiple campaigns, across voice and digital channels, for countries and languages across Europe and the World. Each campaign can be tailored for each country and language, with all customer scores and comments feeding into DigiDesk. All […]
Monitor & Manage Multilingual Reviews within DigiDesk
Managing Multilingual Reviews We have been working with Trustpilot for about a year and have several clients using the DigiDesk / Trustpilot integration. One of our clients has a single domain with reviews across multiple languages, including English, French, German and Italian. They asked us to explore multi-lingual and translation options… This particular client wanted […]
