Better Work-Life Balance And A Greener Future
The pandemic has made remote work a key aspect of modern employment, offering employees flexibility and helping businesses adapt. This shift enhances work-life balance and satisfaction and promotes environmental sustainability. Let’s explore the benefits of remote work and how companies can incorporate green initiatives. The Environmental Benefits of Remote Work Remote working has proven to […]
The Future of Contact Centres: What did we learn from CC Expo this year?
Following our recent visit to CC Expo this year, we thought it would be useful to look at five key trends that will shape the future of contact centres into 2025. The rise of Artificial Intelligence (AI) dominated the event this year, headlining on stands and stump speeches throughout the two-day event. But, what does […]
