DigiDesk Introduces Integrated VoiceBots for pre-call ID&V and other Solutions
Contact centre agents often spend the first few minutes of each call going through identification and verification (ID&V) – i.e. confirming the customer’s name, date of birth, account number, or other personal details. While this is essential for compliance and security, it’s also time-consuming and adds to the average handling time (AHT). But what if […]
Improve Customer Service & Operational Costs with VoiceBots
A lot of people start the day by saying “Alexa, turn on Radio Two”. In fact, many of us rely on AI-powered VoiceBot technology to make everyday tasks easier and faster, whether it’s asking Google for directions or asking Siri to return a missed call. AI (artificial intelligence) voice technology has entered our lives and […]
