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t. 03300 200 499
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Book your 30 minute tour of DigiDesk, today

Outbound Dialler Solution

Powerful Campaign Management, With Real-Time Monitoring And Analysis

Intuitive Outbound Dialler Solution

DigiDesk’s intuitive outbound dialler solution offers a wide range of innovative and powerful features, from intelligent distribution into Agent Workplace, to real-time tracking and secure PCI payment options.

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Intelligent Distribution

Outbound campaigns can be loaded into the system and calls auto-distributed across a range of teams and agents. Choose from a progressive or preview dialler mode.

Analysis & Insight

Choose from a range of templates and real-time widgets to track the volume of outbound calls, showing calls connected, pre-assigned, answered, missed and abandoned.

Real-Time KPIs

Monitor a range of Key Performance Indicators (KPIs) for outbound calls, including total number of calls, calls answered, calls missed, AVG call duration and SLAs… all broken down by individual agent.

Agent Engagement Console

Our cloud contact centre solution enables agents to review call details, the customer record, conversation history and any customer notes. Interactions can be tagged and marked as open or closed.

Call Recordings

Gain immediate access to outbound call recordings. Search by service number, agent, date or CLI. Recordings can be reviewed from within the platform, or download in mp3 format.

Secure PCI Payments

Agents can pause and resume call recordings. We can also integrate our secure PCI payment gateway for PCI Compliant call recording, with real-time tracking of payments and full audit trail.

Voice Services

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Queue Buster

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Voice Services

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Queue Buster

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Take a look at DigiDesk Speech Analytics

October 11, 2024
Cloud Contact Centre Voice of the Customer

The Importance of Measuring CSAT, NPS, and CES Using the DigiDesk Platform

November 18, 2024
Cloud Contact Centre Voice of the Customer

Why UK Businesses Should Embrace WhatsApp for Business

November 11, 2024
Cloud Contact Centre Voice of the Customer

Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Read the full case study

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

Read the full case study
The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsNestle | Purina
“The team at DigiDesk were knowledgeable, professional and highly responsive throughout the deployment of our CSAT solution. We have been very impressed with the real-time feedback delivered by their solution, which has definitely helped motivate and engage our advisors. We would highly recommend working with this innovative and dynamic team!”
Alex CheshireThe Money Advice Trust
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DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.

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Wilson House, 2 Lorne Park Rd
Bournemouth, Dorset, BH1 1JN

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Video Tutorials On-Demand

Need a quick refresher? We have a growing library of video tutorials covering the fundementals of the DigiDesk platform, and more.

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How can we help?

Got a question about DigiDesk? We’d love to hear it! You can dial 0330 998 0000 or use the form below.

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Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

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The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsHead of Consumer Engagement
“We trialled a number of social media platforms before coming across the DigiDesk product. I have to say that their understanding of our specific requirement was excellent, only bettered by their ability to customise the live views and reporting to match that requirement perfectly"
Paul RidgewayHead of Merchandising
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Partner Solutions...

Dedicated Partner Solutions

Fancy a 30 day free trial?

We’re offering a 30 day free trial of DigiDesk’s Tustpilot Review Management solution, with no hidden fee’s or obligations.

Register your interest
Cloud Contact Centre Solution

Supported Channels

Voice Solutions

Digital Solutions