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The Queue Buster

Developed to manage voice queues effectively, with advanced call back and configuration options, real-time stats and on-demand reporting

Introducing Queue Buster

Whether you choose to retain position in queue or use a dynamic call back list, live stats are available to track the number of customers awaiting a call back, alongside agent availability and associated KPIs on all call back requests.

Got a question? Click here

Advanced Configuration

Users can manage all voice prompts and configure a call queuing routine that presents a call back option to customers. Customers can confirm their CLI or enter an alternate number, with IVR validation and management.

Retain Queue Position

If you choose the ‘Retain Position in Queue’ option, the customer call will keep it’s place within the queue and when the call reaches the end of the queue, the call back request will be routed to the next available agent.

Call-Back List

When choosing ‘Call Back’, customer calls will be added to a dynamic list of call back requests. This enables you to wait until x number of agents are free to make the call back or assign agents to manage call backs.

Call-Back Presentation

When an agent becomes available, call back requests are presented to the agent and, on answer, the call is routed to the customer’s phone number. Rules can be set up on how to manage busy tones, no answer and leaving voicemails.

Real-Time Statistics

Whether you choose to retain position in queue or use a dynamic call back list, live stats are available to track the number of customers awaiting a call back, alongside agent availability and associated KPIs on all call back requests.

On-Demand Reports

Comprehensive reporting is available with key call back statistics, for all campaigns, teams and agents. Reports can be viewed online, as PDF, as CSV and can be scheduled to deliver on a daily, weekly or monthly basis.

Voice Services

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Voice Services

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Comdata

Comdata improve client’s management of Trustpilot by 75%

In this case study, we’ll discuss why Eaglemoss chose to work with Comdata, and how, by using the DigiDesk platform, they were able to respond…

Read the full case study

Money Advice Trust

Money Advice Trust choose DigiDesk CSAT for capturing Customer Feedback

The Money Advice Trust needed to deploy a post-call IVR survey for over 100 advisors. They required an automated survey, with five questions…

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The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsNestle | Purina
“The team at DigiDesk were knowledgeable, professional and highly responsive throughout the deployment of our CSAT solution. We have been very impressed with the real-time feedback delivered by their solution, which has definitely helped motivate and engage our advisors. We would highly recommend working with this innovative and dynamic team!”
Alex CheshireThe Money Advice Trust
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DigiDesk manages customer interactions across Voice, Email, Chat, WhatsApp and Social Media channels, and features a range of integrated digital solutions to enhance the customer experience.

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The DigiDesk platform has made a real difference for us, giving us great insight into our Voice of the Customer. We now get feedback immediately after an interaction with the team and have full access to the feedback through the platform, saving us time, money and effort.”
Samantha RichardsHead of Consumer Engagement
“We trialled a number of social media platforms before coming across the DigiDesk product. I have to say that their understanding of our specific requirement was excellent, only bettered by their ability to customise the live views and reporting to match that requirement perfectly"
Paul RidgewayHead of Merchandising
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